Proven professional with extensive experience at Six Eleven Global Services, excelling in customer engagement and appointment scheduling. Demonstrated expertise in CRM software and calendar management, alongside a strong work ethic and exceptional multitasking abilities. Achieved significant improvements in client satisfaction and efficiency, showcasing a blend of technical proficiency and empathetic customer service.
Hi, I’m
Roselyn Repalda
Davao City,DAS
Summary
Overview
5
years of professional experience
Work History
Six Eleven Global Services
Appointment Scheduler (Toyota and ETC Vehicles)
01.2023 - 10.2024
Job overview
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Six Eleven Global Services
Customer Service Representative
01.2022 - 12.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Six Eleven Global Services
Order Entry Specialist
11.2021 - 12.2022
Job overview
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Collaborated with finance department for accurate invoicing, facilitating prompt payments from customers.
- Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
Six Eleven Global Services
Appointment Scheduler (License Agents)
06.2019 - 11.2020
Job overview
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
Six Eleven Global Services
Appointment Scheduler (Real Estate)
10.2019 - 02.2020
Job overview
- Calling Home-Owners to check if there property is/are for sale or in the future
- Set an appointment to have the manager check the property and discuss what would be the best offer
Education
University of MindanaoDavao City, Province Of Davao Del Sur, Philippines
Bachelor of Science from Criminal Justice
University Overview
Los Amigos National High SchoolDavao City, Province Of Davao Del Sur, Philippines
High School Diploma
03-2015
University Overview
Skills
- Calendar management
- Remote work capabilities
- Schedule coordination
- Sales support
- Virtual assistance
- Email management
- Appointment confirmation
- Social media scheduling
- Strong work ethic
- Computer skills
- Effective multitasking
- Production scheduling
Timeline
Appointment Scheduler (Toyota and ETC Vehicles)
Six Eleven Global Services
01.2023 - 10.2024
Customer Service Representative
Six Eleven Global Services
01.2022 - 12.2023
Order Entry Specialist
Six Eleven Global Services
11.2021 - 12.2022
Appointment Scheduler (Real Estate)
Six Eleven Global Services
10.2019 - 02.2020
Appointment Scheduler (License Agents)
Six Eleven Global Services
06.2019 - 11.2020
University of Mindanao
Bachelor of Science from Criminal Justice
Los Amigos National High School
High School Diploma
Similar Profiles
Frederick SanicoFrederick Sanico
Technical Support/Billing at VXI Global ServicesTechnical Support/Billing at VXI Global Services
Manoob MohanManoob Mohan
Financial Analyst at 7-Eleven Global Solution CenterFinancial Analyst at 7-Eleven Global Solution Center
SYED KHATEEBUR RAHMANSYED KHATEEBUR RAHMAN
Senior Finance Analyst (Lead) at 7- Eleven Global Solution Center IncSenior Finance Analyst (Lead) at 7- Eleven Global Solution Center Inc