Summary
Overview
Work History
Education
Skills
References
Offers
Work Availability
Certification
Work Preference
Timeline
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Roselyn Empic

Roselyn Empic

Digos City,Davao Del Sur

Summary

Customer Service Representative: A reliable customer service representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Teleperformance
Davao City
01.2023 - 09.2025
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Administrative Staff

MGMI
01.2019 - 01.2022
  • Answering in person, email, phone calls queries
  • Staff Payroll, Inventories monitoring, deliveries etc.
  • Ensure supplies are enough for staff and customer's buying products
  • Social Media Postings of events, gatherings and activities on fields.
  • Organized events, meetings, and gatherings for company promotions and meetings.

Field Officer, Organic Advocate & Junior Team Speaker

Nextgen Global Alliance Corp
01.2014 - 01.2019
  • To organize schedule for the orientation for farmers to educate about organic technology and health and wellness products.
  • Health & Wellness products also introduced to farmers & the benefits.
  • Documenting the results and posted it on social media
  • Organized leader's training and meetings if necessary for production or results

Education

Front Office Service NCII -

TESDA
Online Program
01.2022

Skills

  • Call management
  • Product promotion
  • Organizational Skills
  • Time Management
  • Adaptability and flexibility
  • Customer service
  • Inventory management
  • Event organization
  • Problem solving
  • Team collaboration
  • Retail sales customer service
  • Multitasking

References

Michelle O. Sepulveda, 09970723195, michelle.sepulveda3894@gmail.com

Offers

  • Administrative Assistant, 3 years
  • Customer Service, Junior Speaker under my team
  • Health & Wellness Advocate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Certified Communication Foundation, LinkedIn Learning - Aug 6,2024 1 hour and 10 minutes

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time off

Timeline

Customer Service Representative

Teleperformance
01.2023 - 09.2025

Administrative Staff

MGMI
01.2019 - 01.2022

Field Officer, Organic Advocate & Junior Team Speaker

Nextgen Global Alliance Corp
01.2014 - 01.2019

Front Office Service NCII -

TESDA

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Roselyn Empic