Over 15 years of professional experience in QA/business analysis, IT documentation, technical consulting, and currently leading a department. Extensive expertise in QA testing, document management, technical support for hardware and software, and reports analysis. Skilled in administering and maintaining hardware computers, software applications, access points, servers, switches, telephony systems, and database administration. Proficient in functional System Integration (SIT), User Acceptance Testing (UAT), security testing, browser compatibility testing, and performance testing. Responsible for ensuring the smooth operation of organizational computer systems within specified requirements, specifications, cost constraints, and timelines. Highly knowledgeable in Excel Pivot tool, data analysis using Excel (sort filters, formulas, charts, dashboards), and experienced in database management and configuration setup using MSSQL Server 2005, 2008, and 2012 with basic query tuning skills. Demonstrated ability to work independently and dedicated to delivering projects within agreed timeframes.
Operating Systems Windows Server (AD, DNS, DHCP) Virtualization VMware vSphere Networking TCP/IP, Subnetting, VLANs, Routing, DNS, DHCP, VPN Active Directory Users, Groups, GPOs, OU structure, user provisioning, task scheduling Backup Solutions Veeam, Windows Backup, cloud backups Cloud Platforms Microsoft Azure, AWS, Email & Collaboration Microsoft 365, Exchange, Teams, SharePoint, Intune, File server & print server setup/management