Roselyn Bangcal
Taguig
Summary
Accomplished Senior Administrative Assistant with a proven track record at Navarro Amper & Co., enhancing office productivity and streamlining processes. Expert in Microsoft Excel and adept at supervising staff, I significantly improved data management and operational efficiency. My strong problem-solving abilities and commitment to excellence have consistently fostered positive stakeholder relationships and workplace morale.
Overview
17
17
years of professional experience
Work History
Senior Administrative Assistant
Navarro Amper & Co.
Taguig
02.2020 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed electronic records database and handled all file requests.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Officer
Talentum Personnel Management Consulting
Makati
11.2017 - 02.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Telemarketer
Banco De Oro
Pasig City
06.2007 - 12.2007
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed electronic records database and handled all file requests.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Teller
SMMPC
Taguig
05.2013 - 06.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Alveo Land Corp.
Taguig
10.2011 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Treasury Assistant
Ace Hardware Phil. Inc.
08.2008 - 01.2010
- Streamlined payment processes by implementing efficient electronic funds transfer systems, resulting in reduced costs and improved accuracy.
- Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
- Coordinated with banks on facility agreements and compliance documentation, ensuring adherence to covenants and maintenance of positive banking relationships.
Education
Bachelor Of Science - Business Administration
Pasig Catholic College
Pasig City Philippines04.2007
Skills
- Executive support experience
- Scheduling services
- Supervising staff
- Process improvement initiatives
- Scheduling and calendar management
- Excel spreadsheets
- Microsoft Excel
- Database entry
- Recordkeeping
Timeline
Senior Administrative Assistant
Navarro Amper & Co.
02.2020 - Current
Administrative Officer
Talentum Personnel Management Consulting
11.2017 - 02.2018
Teller
SMMPC
05.2013 - 06.2014
Customer Service Representative
Alveo Land Corp.
10.2011 - 07.2012
Treasury Assistant
Ace Hardware Phil. Inc.
08.2008 - 01.2010
Telemarketer
Banco De Oro
06.2007 - 12.2007
Bachelor Of Science - Business Administration
Pasig Catholic College