Roselyn Anastacio
Phlebotomist
ODIONGAN,ROM
Summary
With a proven track record at ODIONGAN DIAGNOSTICS LABORATORY, I excel in venipuncture and enhancing patient satisfaction through effective communication. Leveraging skills in customer service and data entry, I've significantly improved laboratory efficiency and patient care quality, embodying a blend of technical proficiency and interpersonal excellence. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Developed key skills in fast-paced healthcare setting, including patient interaction and precise specimen handling. Demonstrates strong attention to detail and adherence to medical protocols. Seeking to transition these skills into new field, aiming to contribute to accurate and efficient processes in diverse environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Laboratory Assistant
PROHEALTH DIAGNOSTICS LABORATORY
02.2022 - 03.2023
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Cooperated with other technicians to develop and test new protocols.
- Assisted scientists by collecting and organizing laboratory data.
Store Manager
GREATFIT MAKERS INC.
10.2016 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Phlebotomist Technician
ODIONGAN DIAGNOSTICS LABORATORY
02.2024 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Collaborated with multidisciplinary healthcare teams to ensure high-quality diagnostic services for patients.
- Streamlined the specimen tracking process with meticulous documentation of all collected samples.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Performed laboratory tests to assist physicians in diagnosis.
- Provided guidance and support to laboratory personnel.
Education
Bachelor Of Science And Biology - Biological And Physical Sciences
ROMBLON STATE UNIVERSITY
ODIONGAN ROMBLON03.2012
Skills
- Venipuncture
- Order of draw
- Data Entry
- Proper tourniquet use
- Patient confidentiality
- Communication abilities
- Customer Service
- Motivational Skills
- Verbal and written communication
- Sales expertise
- Data entry
- Venipuncture technique
- Specimen labeling
- Recording data
- Sample and specimen collection
- Medical records maintenance
- Health education
Timeline
Phlebotomist Technician
ODIONGAN DIAGNOSTICS LABORATORY
02.2024 - Current
Laboratory Assistant
PROHEALTH DIAGNOSTICS LABORATORY
02.2022 - 03.2023
Store Manager
GREATFIT MAKERS INC.
10.2016 - 12.2020
Bachelor Of Science And Biology - Biological And Physical Sciences
ROMBLON STATE UNIVERSITY
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