Roselle Sabas
Pasig City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Billing Representative
Coronis Health
09.2019 - Current
Professional Experience
Anesthesia Business Consultant
- Assisted patients, law firms, and insurance companies with billing inquiries, claims processing, and account resolution.
- Managed high-volume inbound calls, providing clear and accurate explanations of patient bills and insurance claims.
- Processed non-voice tasks, including updating patient records, handling insurance emails, and resolving address discrepancies to ensure accurate billing and claims processing.
Arietis Health Account (Collection)
- Contacted patients with outstanding balances, negotiating payment plans and securing timely payments.
- Familiar with HIPAA regulations and compliance standards for handling patient financial information securely.
- Delivered empathetic customer service, de-escalating conflicts and fostering positive patient relationships.
- Maintained composure in high-pressure situations, successfully managing sensitive financial discussions while ensuring adherence to company policies.
Supmed & FQHC (Support)
- Acted as a key resource for team members, providing expert guidance on billing, claims processing, collections, and insurance-related inquiries to improve service quality and resolution efficiency.
- Assisted in policy updates and standardization, for new hires and existing staff, focusing on billing policies, EPIC system navigation, and compliance with HIPAA and FQHC regulations,
Education
Certified in Bookkeeping NC 11 & NC 111 -
Asian Entrepreneurs Technological Institute Inc’
05.2018
Automated office Management - Major in Bookkeeping
Saint John Bosco Ins Arts And Science
Pasig City01.2017
Skills
✅ Healthcare Billing & Account Management:
- Proficient in EPIC System Functions for patient account management, billing, and claims processing
- Strong understanding of medical billing, insurance claims, and revenue cycle management
- Average verbal and written communication skills for interacting with patients, insurance companies, and law firms
- Strong interpersonal and active listening skills to provide empathetic and patient-centered service
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis
- Strong analytical and problem-solving skills for identifying billing discrepancies and resolving claims issues
Character reference
( available upon request )
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
Roselle Sabas
Applicant
Timeline
Customer Service Representative/Billing Representative
Coronis Health
09.2019 - Current
Certified in Bookkeeping NC 11 & NC 111 -
Asian Entrepreneurs Technological Institute Inc’
Automated office Management - Major in Bookkeeping
Saint John Bosco Ins Arts And Science
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