Roselle C. Soliano
Quezon City
Summary
To pursue a career where in my talent and skills will be contribute to the company's accomplishment. To be given an opportunity to work in field in a longer time.
Overview
11
11
years of professional experience
Work History
Dispute Management Specialist
Collabera Technologies Private Limited Inc
03.2020 - 09.2024
- Company Overview: Mynt | Globe Fintech Innovations In
- Investigates customer complaints to understand the nature of issue, including fraud and non-fraud transactions
- Communicate with the customers via email to gather relevant information and feedback, analyze data and evidence related to complaints and disputes
- Collaborate with different internal departments or teams to resolve issues, and provides solutions or recommendations to ensuring that each issue is addressed promptly and effectively
- Mynt | Globe Fintech Innovations In
KYC Specialist
ASTICOM TECHNOLOGY INC.
07.2019 - 03.2020
- Company Overview: Mynt | Globe Fintech Innovations In
- Reviews documentation for new customer accounts, evaluates high-risk accounts and analyzes new customer processes and policies
- Mynt | Globe Fintech Innovations In
Email Support
ASTICOM TECHNOLOGY INC.
08.2018 - 07.2019
- Company Overview: Mynt | Globe Fintech Innovations In
- To provide assistance to company customer's via email
- Responding to customer's inquiries and resolving issues via email communication
- Collaborating with other departments to provide a solution according to defined procedures and processes
- Mynt | Globe Fintech Innovations In
Office Staff
GLOBAL SKILLED WORKFORCE INC. AGENCY
06.2014 - 06.2018
- Coordinating with the applicants for their activities
- Coordinating with the Employer
- Developing the methodology to educate the domestic helper applicants and then implementing it in training center of company
- Utilization in training center of company assessment techniques
- Involvement in educational and assessment activities
- Preparing and scheduling interviews of every applicants via skype interview
- Encoding all the needed documents for the filling in Embassy and POEA
- Preparing all the needed documents for every seminars and training of applicants
- Making and sending emails in every foreign principal
- Meeting regularly with the Director of company
Telemarketer Agent
PHILIPPINE LONG DISTANCE TELECOMMUNICATION
06.2013 - 12.2013
- Talking to potential customers on phone and selling products or services and explaining the benefits or advantages of services, and obtaining payment information if necessary
Education
Bachelor of Science - Information Technology
Our Lady of Lourdes Technological College
Novaliches, Quezon City03.2013
Bachelor of Science - Information Technology
Southway College of Technology
San Francisco, Agusan del Sur03.2010
Secondary Education -
Lapinigan National High School
Lapinigan, San Francisco01.2006
Elementary Education -
Lapinigan Elementary School
Lapinigan, San Francisco01.2002
Skills
- Tech-savvy
- Research-oriented
- Ability to work independently
- Problem solving skills
- Ability to learn new things quickly
- Ability to work under pressure
- Ability to work in a fast paced, deadline-driven environment
Personal Information
- Citizenship: Filipino
- Date of Birth: 10/22/89
- Marital Status: Married
- Religion: Assembly of God
Disclaimer
I hereby declare that all information given is true, complete and accurate.
Timeline
Dispute Management Specialist
Collabera Technologies Private Limited Inc
03.2020 - 09.2024
KYC Specialist
ASTICOM TECHNOLOGY INC.
07.2019 - 03.2020
Email Support
ASTICOM TECHNOLOGY INC.
08.2018 - 07.2019
Office Staff
GLOBAL SKILLED WORKFORCE INC. AGENCY
06.2014 - 06.2018
Telemarketer Agent
PHILIPPINE LONG DISTANCE TELECOMMUNICATION
06.2013 - 12.2013
Bachelor of Science - Information Technology
Our Lady of Lourdes Technological College
Bachelor of Science - Information Technology
Southway College of Technology
Secondary Education -
Lapinigan National High School
Elementary Education -
Lapinigan Elementary School
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