Roselito G. De Guzman
Alorica
New York St. Mentors Village Caloocan City
19
years of professional experience
Skilled communicator and detail-oriented, professional with a goal-driven self-motivated mind-set. Thrives in collaborative team environments while maintaining the ability to work independently and deliver results with minimal supervision. Seeking a position in corporate communications, public relations, or community development where strong interpersonal skills and strategic thinking can contribute to organizational success.
Work History
Technical Customer Service Representative
3 Months- Provided technical support to customers via phone, email, and chat platforms.
- Resolved product issues by utilizing troubleshooting techniques and knowledgebase resources.
- Educated customers on product features and benefits to enhance user experience.
- Documented customer interactions in CRM systems for accurate record-keeping and follow-up.
Customer Service Chat Representative
3 Months- Delivering prompt, accurate, and professional responses while maintaining a customer-centric approach in fast-paced environments.
- Serves as the primary point of contact for customers, providing real-time assistance through live chat platforms, email, and social media to resolve inquiries, troubleshoot issues, and process orders.
H. R Coordinator
1 Year 11 Months- Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meeting spaces, etc.
- Created, posted and removed job ads on both external and internal job board sites as needed.
Administrator Space Management
2 Years 2 Months- Must ensure that an employee or business group has the required space and assets to fulfil their work.
- Plan space for a team’s objective and activities or activity-based working.
- Employees want a workplace that blends personal needs, such as an on-site day-care, cafes and gyms with professional obligations
- Responsible for fixed infrastructure, space design, risk management, furnishing, interior walls and environmental conditioning.
H. R Coordinator
7 Months- Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meeting spaces, etc.
- Created, posted and removed job ads on both external and internal job board sites as needed.
- Maintained reports on various activities such as employee training and career progression.
Barista
7 Years- Prepared large- batch hot coffee and cold brew daily, as well as
- Specialty coffee and tea.
- Worked to provide the highest level of customer service at every shift.
- Keep equipment operating in excellent condition by following
- Operating instructions, troubleshooting breakdown and performing preventive maintenance.
Call Center Agent
11 Months- Providing excellent service to customers.
- Record customers complaints
- Follow up claims until finding a solution.
- Inform customers the outcome of their claim.
- Call beneficiaries for clarification.
Merchandiser
3 Years 2 Months- Analysing sales figures, customers reactions and market trends to anticipate product needs.
- Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
Education
No Degree - Information Technology
Skills
Remote support
Customer support
Ticket management
Software knowledge
Troubleshooting
Technical support
Customer service
Problem-solving
Time management
Attention to detail
Timeline
Technical Customer Service Representative
Alorica
06.2026 - CurrentRead More
Customer Service Chat Representative
Afni Company North Fairview Quezon City
01.2026 - 04.2026Read More
H. R Coordinator
National Housing Company
01.2024 - 12.2025Read More
Administrator Space Management
Mobily Company
10.2022 - 12.2024Read More
H. R Coordinator
Tawal Company
01.2022 - 08.2022Read More
Barista
Qiddiya Company
12.2013 - 12.2020Read More
Call Center Agent
Sitel
07.2012 - 06.2013Read More
Merchandiser
Unilever
01.2008 - 03.2011Read More
University of Cordillera
No Degree from Information Technology
Read More