ROSEL BALTAZAR
General Trias, Province Of Cavite
Summary
Detail-oriented professional with strong understanding of bookkeeping principles and customer service. Adept at resolving billing discrepancies and enhancing client relationships through effective communication.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills with positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Billing Specialist
Philippine Army Finance Center Producers Integrated Cooperative
Taguig, Metro Manila, Philippines
05.2017 - 06.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
Office Assistant
Philippine Army Finance Center Producers Integrated Cooperative
Taguig, Metro Manila, Philippines
11.2016 - 05.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support and efficiently handling phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
Admission Staff - Inpatient Services
Makati Medical Center
Makati City, Metro Manila, Philippines
11.2013 - 11.2016
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
Quezon City, Metro Manila, Philippines 05.2009 - 05.2013
Skills
Billing systems and software proficiency
Data entry proficiency
Records organization
Financial reporting
Insurance verification
Customer service
Verbal and written communication
Multitasking and organization
Attention to detail
Analytical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Specialist
Philippine Army Finance Center Producers Integrated Cooperative
05.2017 - 06.2024
Office Assistant
Philippine Army Finance Center Producers Integrated Cooperative
11.2016 - 05.2017
Admission Staff - Inpatient Services
Makati Medical Center
11.2013 - 11.2016
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
05.2009 - 05.2013