Hi, I’m
Rose Ivy Donato
Solana, Province Of Cagayan
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
With a proven track record at Concentrix Philippines, I excel in customer service and active listening, enhancing client relations and problem resolution. My approach has significantly boosted customer loyalty, leveraging critical thinking and call management skills to exceed service standards. Achievements include developing impactful customer feedback systems and improving resolution times, showcasing my dedication to excellence.
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
years of professional experience
Work History
Concentrix Philippines
Customer Service Representative
04.2023 - 08.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Yau Yuk Mei
Domestic Helper
05.2015 - 10.2016
Job overview
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Maintained a clean, safe, and organized home environment for family members.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created a welcoming atmosphere for guests by keeping common areas tidy and setting up accommodations during their stay if needed.
- Assisted elderly family members with personal care needs such as bathing or dressing routines if required.
Lo Yin Ling
Domestic Helper
05.2014 - 04.2015
Job overview
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Created a welcoming atmosphere for guests by keeping common areas tidy and setting up accommodations during their stay if needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
University of Saint Louis TuguegaraoTuguegarao City, Province Of Cagayan, Philippines
Bachelor of Arts from Philosophy And Legal Studies
04.2001
Skills
Customer Service
Timeline
Customer Service Representative
Concentrix Philippines
04.2023 - 08.2023
Domestic Helper
Yau Yuk Mei
05.2015 - 10.2016
Domestic Helper
Lo Yin Ling
05.2014 - 04.2015
University of Saint Louis Tuguegarao
Bachelor of Arts from Philosophy And Legal Studies
04.2001
Availability
See my work availability
Not Available
Available
monday
tuesday
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friday
saturday
sunday
morning
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evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPaid sick leaveTeam Building / Company RetreatsPersonal development programsCompany CulturePaid time offLanguages
English
Upper intermediate (B2)
Interests
Reading
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