Roseighn Cinco
Telemarketing Specialist
Calbayog City,WSA
Summary
Professional and industrious telemarketing specialist and appointment setter bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Friendly telemarketing specialist and appointment setter with over 3 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level telemarketing specialist and appointment setter position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Ins. Back Office Solution Systems Philippines,Inc.
12.2023 - 02.2024
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
Sales Representative
Callcentrix BPO
02.2020 - 03.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Team Leader
Smart Telecommunications
07.2019 - 12.2019
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Science - Civil Engineering
Northwest Samar State University
Calbayog City, Province Of Samar, Philippines 04.2001 -
Skills
Computer Skills
Setting appointments
Strong Work Ethic
Incoming Call Reception
Positive Attitude
Telephone Etiquette
Clear Communication
Customer Service
Lead Qualification
Goal-Oriented
Meeting Sales Goals
Outbound Calling
Timeline
Appointment Setter
Ins. Back Office Solution Systems Philippines,Inc.
12.2023 - 02.2024
Sales Representative
Callcentrix BPO
02.2020 - 03.2023
Team Leader
Smart Telecommunications
07.2019 - 12.2019
Bachelor of Science - Civil Engineering
Northwest Samar State University
04.2001 -