Rosechelle D. Jardinel
Sta. Cruz, Manila
Summary
Customer service professional with extensive experience in fostering positive interactions and enhancing client satisfaction. Proven ability to thrive in team-oriented environments while contributing to organizational goals. Skilled in managing challenging situations and delivering effective solutions to meet customer needs.
Overview
11
11
years of professional experience
Work History
Dealer / Scheduler
World Legacy
, Singapore
12.2025 - 02.2026
- Scheduled workers for routine casino operations, and tournaments.
- Tracked the working hours of each table games employee and prepared time sheets.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Completed performance reviews and advised employees on potential improvements.
Experienced Dealer
LaVie Resort and Casino
02.2025 - 12.2025
- Managed gaming tables, including Blackjack and Baccarat, maintaining a fair and secure environment for all participants.
- Maintained a high level of concentration and accuracy under pressure, ensuring the integrity of each game.
- Displayed a high degree of professionalism and discretion when dealing with high-profile or VIP guests.
- Demonstrated in-depth knowledge of casino policies, rules, and regulations, applying them diligently to uphold operational standards.
HR Support
LaVie Resort and Casino
07.2024 - 02.2025
- Managed company benefit programmes, including locker assignments and meal count reports.
- Audited agency billings, verifying accuracy and compliance with internal standards.
- Provided assistance to colleagues in the preparation and processing of government-mandated benefits and remittances, with a working knowledge of procedures and common issues.
- Provided assistance in the recruitment process, from interviews to onboarding orientation for new hires.
Dealer Inspector
Winford Resort and Casino
03.2024 - 07.2024
Process Executive
Cognizant (Blue Triton)
10.2021 - 04.2022
Advanced Technical Support
Teleperformance (AT&T)
01.2021 - 06.2021
Table Games - Dealer
City of Dreams Manila
09.2017 - 08.2020
Health Care Call Specialist
Hinduja Customer Solutions (Humana)
11.2016 - 08.2017
Security Coordinator
Melia Hotel Dubai
11.2014 - 05.2016
Education
Bachelor of Science - International Hospitality Management, Cruise Line Operations in Hotel Services
Lyceum of the Philippines University
Manila01-2016
Skills
- Windows, IOS and Android
- Microsoft Office proficiency
- Strong work ethic
- Team collaboration
- Adaptability under pressure
- Attention to detail
- Flexible scheduling and location
- Quick learning ability
- Approachable demeanor
References
- Russel De Guzman, HR Manager - LaVie Resort and Casino, Russel.DeGuzman@lavie.ph, +63 947 418 4028
- Stephen Abonita, Senior Operations Manager - LaVie Resort and Casino, stephenabonita@gmail.com, +63 976 123 7023
- Jackie Siawingco, Table Games Inspector - Winford Resort and Casino, Jackasia0513@gmail.com, +63 977 642 2202
Timeline
Dealer / Scheduler
World Legacy
12.2025 - 02.2026
Experienced Dealer
LaVie Resort and Casino
02.2025 - 12.2025
HR Support
LaVie Resort and Casino
07.2024 - 02.2025
Dealer Inspector
Winford Resort and Casino
03.2024 - 07.2024
Process Executive
Cognizant (Blue Triton)
10.2021 - 04.2022
Advanced Technical Support
Teleperformance (AT&T)
01.2021 - 06.2021
Table Games - Dealer
City of Dreams Manila
09.2017 - 08.2020
Health Care Call Specialist
Hinduja Customer Solutions (Humana)
11.2016 - 08.2017
Security Coordinator
Melia Hotel Dubai
11.2014 - 05.2016
Bachelor of Science - International Hospitality Management, Cruise Line Operations in Hotel Services
Lyceum of the Philippines University