ROSEBIE FOTOTANA
Koronadal, Province Of South Cotabato,SCO
Summary
Dynamic Client Account Officer at AKBRI REALTY OPC with a proven track record in enhancing customer satisfaction and fostering loyalty. Skilled in problem-solving and effective communication, I successfully implemented client feedback mechanisms, leading to improved service experiences and retention. Committed to delivering tailored financial solutions and driving data-driven decision-making.
Overview
16
16
years of professional experience
Work History
Client Account Officer
AKBRI REALTY OPC
Koronadal, Province Of South Cotabato, Philippines
01.2024 - Current
- Managed client inquiries and provided timely responses to enhance customer satisfaction.
- Coordinated account documentation ensuring accuracy and compliance with regulatory standards.
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Assisted in preparing financial reports, improving clarity for client understanding.
- Tracked account performance metrics to support data-driven decision-making for client strategies.
- Facilitated communication between clients and internal teams, streamlining project execution processes.
- Implemented client feedback mechanisms to identify areas for service improvement.
- Resolved client issues promptly, contributing to positive overall service experiences.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored financial solutions.
Cashier
KCC Mall Of Marbel
Koronadal, Province Of South Cotabato, Philippines
02.2021 - 06.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of checkout areas to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash and credit transactions, ensuring compliance with company policies and procedures.
- Monitored product inventory levels at the register, facilitating restocking when necessary.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented suggestions for improving checkout efficiency based on customer feedback and observations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
Receptionist
PENSIONNE VIRGINIA HOTEL
Makati City, Metro Manila, Philippines
05.2009 - 05.2012
- Managed front desk operations, ensuring smooth customer interactions and efficient communication.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Assisted in maintaining organized records and files, improving information retrieval processes.
- Processed incoming calls and inquiries, providing accurate information and directing to appropriate departments.
- Implemented visitor check-in procedures, enhancing security protocols within the facility.
- Monitored office supplies inventory, streamlining procurement processes for essential materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
BACHELOR OF SECONDARY EDUCATION (MAJOR IN ENGLISH) -
KING'S COLLEGE OF MARBEL INC.,
Koronadal, Province Of South Cotabato, Philippines03-2020
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Interpersonal skills
- Analytical thinking
- Professionalism
- Adaptability
- Written communication
Timeline
Client Account Officer
AKBRI REALTY OPC
01.2024 - Current
Cashier
KCC Mall Of Marbel
02.2021 - 06.2022
Receptionist
PENSIONNE VIRGINIA HOTEL
05.2009 - 05.2012
BACHELOR OF SECONDARY EDUCATION (MAJOR IN ENGLISH) -
KING'S COLLEGE OF MARBEL INC.,