ROSE ANN T. CRUZADO
City of Tarlac,TAR
Summary
Detail-oriented and customer-focused professional with experience across automotive service operations, billing and bookkeeping, medical billing, and education. Proven ability to manage high-volume scheduling, accurate billing, financial records, and customer communications while supporting operational efficiency and service quality. Adaptable team player with strong organizational, communication, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Appointment Staff
Toyota Tarlac City
05.2021 - Current
- Manage and coordinate high-volume automotive service appointments to ensure efficient shop workflow and optimal technician utilization
- Serve as the primary point of contact for service customers, accurately identifying concerns and scheduling appointments based on repair urgency and availability
- Support service advisors by preparing detailed appointment information and maintaining accurate records in DMS/CRM systems
- Resolve scheduling conflicts, prioritize workload, and adjust appointments to meet service department KPIs
- Conduct inbound and outbound customer communications, including confirmations and follow-ups, to improve service retention
- Mentor and support junior appointment staff while ensuring compliance with service standards and procedures
Service Billing Staff
Toyota Tarlac City
08.2019 - 06.2021
- Prepared and processed accurate billing for automotive service transactions in compliance with dealership and manufacturer policies
- Reviewed repair orders, labor, and parts charges to ensure correctness before invoicing
- Coordinated with service advisors, parts, and accounting teams to maintain accurate financial and customer records
- Ensured timely posting of invoices and supported month-end closing activities
- Maintained organized billing documentation and followed internal controls to support audit and reporting requirements
- Maintained accurate bookkeeping records into accounting
Medical Billing Staff
Physicians Billing Solutions Inc.
04.2017 - 06.2019
- Prepared, reviewed, and submitted medical insurance claims in compliance with healthcare regulations and payer guidelines
- Verified patient information, insurance eligibility, and billing details to ensure claim accuracy
- Reviewed charges and basic medical coding to minimize errors and claim denials
- Coordinated with healthcare providers, insurance companies, and patients to address billing inquiries
- Maintained accurate billing records and supported revenue cycle efficiency through timely processing and documentation
- Verified insurance claims for accuracy, minimizing denials and ensuring compliance with regulations.
Teacher or Faculty Staff
United Church Ecumenical School Foundation Inc.
05.2016 - 03.2017
- Planned and delivered structured lessons aligned with curriculum standards to support student learning and development
- Managed classroom activities and maintained a positive, organized learning environment
- Assessed student performance, provided constructive feedback, and tracked academic progress
- Adapted teaching methods to accommodate different learning styles and needs
- Communicated effectively with students, parents, and colleagues to support student success
- Supported students’ academic and behavioral development through guidance and mentorship
Education
Bachelor of Secondary Education - Social Studies
Tarlac State University
Tarlac City, Tarlac, PH06-2016
Skills
- Appointment Scheduling & Coordination
- Calendar Management
- Customer Service & Communication
- Automotive Service Operations
- Billing & Invoicing (Automotive & Medical)
- Bookkeeping & Record Reconciliation
- Insurance & Claims Processing
- Time Management & Organization
- Team Support & Training
References
Joseph Meliton Manaloto, Service Reception Head, 0920-908-1525
Era Ramirez, Former Executive Manager, 0916-358-7483
Louella Capitulo, TSU Professor, 0908-886-1015
Schedule planning and organization, accurate record-keeping, financial tracking,
- Schedule Planning & Organization – managing calendars, prioritizing tasks, and optimizing daily workflows
- Accurate Record-Keeping – maintaining detailed, well-organized documentation and records
- Financial Tracking – reviewing transactions, reconciling records, and ensuring accuracy
- Continuous Professional Learning – improving skills in administration, billing, bookkeeping, and compliance
Timeline
Senior Appointment Staff
Toyota Tarlac City
05.2021 - Current
Service Billing Staff
Toyota Tarlac City
08.2019 - 06.2021
Medical Billing Staff
Physicians Billing Solutions Inc.
04.2017 - 06.2019
Teacher or Faculty Staff
United Church Ecumenical School Foundation Inc.
05.2016 - 03.2017
Bachelor of Secondary Education - Social Studies
Tarlac State University