Rose Ann Johne
Davao City, Province Of Davao Del Sur
Summary
— Customer Success & Virtual Assistant Professional | Process-Oriented, Reliable, and Proactive —
Experienced in delivering high-quality client support, managing customer relationships, and running daily operations for service-based teams. I bring a proven ability to resolve issues quickly, improve satisfaction ratings, and maintain smooth communication across channels.
Strong background in virtual assistant work, including task coordination, inbox and calendar management, CRM updates, and documentation.
Known for being highly dependable, fast to adapt, and proactive in solving problems and streamlining workflows.
Overview
7
7
years of professional experience
Work History
Customer Relations Executive
Dc Social Media Services
02.2025 - 07.2025
- Led project flow for 5–15 concurrent video editing assignments per week, coordinating between clients, editors, and internal tools to meet deadlines.
- Serve as primary contact between company and clients
- Build and maintain strong client relationships
- Understand client needs and business objectives
- Resolve client issues promptly and efficiently
- Maintain accurate client records in CRM system
- Managed deliverables for
- Coordinate with internal teams to meet client requirements
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Course & Operations Assistant
Alysha Habgood Naturopath
11.2023 - 05.2025
- Streamlined client onboarding and order processing while managing a comprehensive course platform.
- Coordinated automated client communications and ensured timely delivery of course materials.
- Monitored platform functionality and student engagement to maintain smooth course delivery.
- Designed and maintained landing pages that aligned with brand guidelines.
- Created engaging social media content across multiple platforms.
- Produced professional graphics and performed basic video editing for course content and marketing materials.
Administrative Assistant
Pine Creek Shoppes LLC
03.2021 - 11.2021
- Manage e-commerce operations and inventory.
- Monitor sales metrics and optimize performance.
- Handle customer inquiries and ensure timely order fulfillment.
- Drive customer satisfaction through proactive support and order tracking.
- Streamline inventory management using Smartsheet and Zapier.
Customer Success Supervisor
SecureCash Ltd
02.2018 - 03.2021
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Managed customer inquiries and provided timely, solutions-focused support.
- Developed and implemented service improvement strategies that increased
customer satisfaction. - Created and maintained efficient ticket management systems and documentation.
- Designed streamlined customer service procedures and best practices.
- Monitored service metrics and implemented improvements based on customer feedback.
Education
Bachelor of Science - Psychology
Mapúa Malayan Colleges Mindanao
Davao City, Province Of Davao Del Sur, Philippines08-2023
Skills
- Issue resolution
- CRM system proficiency
- Customer satisfaction
- Account management
- Business development
- Administrative support
- Problem-solving
- Project management
- Process optimization
- Inquiry resolution
Timeline
Customer Relations Executive
Dc Social Media Services
02.2025 - 07.2025
Course & Operations Assistant
Alysha Habgood Naturopath
11.2023 - 05.2025
Administrative Assistant
Pine Creek Shoppes LLC
03.2021 - 11.2021
Customer Success Supervisor
SecureCash Ltd
02.2018 - 03.2021
Bachelor of Science - Psychology
Mapúa Malayan Colleges Mindanao
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