ROSE ANN GONZALES
HUMAN RESOURCES, HEALTH, OPERATIONS AND SALES
SANTA ROSA CITY
Summary
Dynamic and results-driven professional with extensive experience at South Star Drugs Inc. Proven ability to enhance customer satisfaction and operational efficiency through effective cash handling and meticulous record-keeping. Skilled in secure medication storage and adept at resolving customer inquiries, fostering a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant/Cash Office Clerk/Store In-Charge
South Star Drugs Inc
08.2023 - Current
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Input financial data and produced reports using Software.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
Cashier Team Lead
Robinsons Supermarket Incorporation
07.2020 - 01.2023
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Information Desk Clerk
Santa Rosa Integrated Terminal
03.2019 - 03.2020
- Collaborated with team members to handle complex questions or issues, resulting in satisfactory resolutions for guests.
- Contributed to staff meetings by sharing insights on improving customer service practices based on daily interactions with guests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Associate
Concentrix Company
11.2017 - 11.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Office Assistant
Royale Business Club International
03.2017 - 09.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
NCII - Contact Center Services
Marymount Academy of Parañaque
Bf Homes, Parañaque City07.2018
Bachelor Of Administration - Human Resources Development
UNIVERSITY OF MANILA
MANILA CITY2016
Skills
Secure storage of medications
Prescription interpretation
Computer savvy
Customer relationship management
Filing documents
Multitasking
Teamwork and collaboration
Organizational skills
Time management abilities
Timeline
Pharmacy Assistant/Cash Office Clerk/Store In-Charge
South Star Drugs Inc
08.2023 - Current
Cashier Team Lead
Robinsons Supermarket Incorporation
07.2020 - 01.2023
Information Desk Clerk
Santa Rosa Integrated Terminal
03.2019 - 03.2020
Customer Service Associate
Concentrix Company
11.2017 - 11.2018
Office Assistant
Royale Business Club International
03.2017 - 09.2017
NCII - Contact Center Services
Marymount Academy of Parañaque
Bachelor Of Administration - Human Resources Development
UNIVERSITY OF MANILA