ROSE ANN GONZALES
HUMAN RESOURCES, HEALTH, OPERATIONS AND SALES
SANTA ROSA CITY
Summary
Dynamic and results-driven professional with extensive experience at South Star Drugs Inc. Proven ability to enhance customer satisfaction and operational efficiency through effective cash handling and meticulous record-keeping. Skilled in secure medication storage and adept at resolving customer inquiries, fostering a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant/Cash Office Clerk/Store In-Charge
South Star Drugs Inc
08.2023 - Current
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Input financial data and produced reports using Software.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
Cashier Team Lead
Robinsons Supermarket Incorporation
07.2020 - 01.2023
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Information Desk Clerk
Santa Rosa Integrated Terminal
03.2019 - 03.2020
- Collaborated with team members to handle complex questions or issues, resulting in satisfactory resolutions for guests.
- Contributed to staff meetings by sharing insights on improving customer service practices based on daily interactions with guests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Associate
Concentrix Company
11.2017 - 11.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Office Assistant
Royale Business Club International
03.2017 - 09.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
NCII - Contact Center Services
Marymount Academy of Parañaque
Bf Homes, Parañaque City07.2018
Bachelor Of Administration - Human Resources Development
UNIVERSITY OF MANILA
MANILA CITY2016
Skills
Secure storage of medications
Timeline
Pharmacy Assistant/Cash Office Clerk/Store In-Charge
South Star Drugs Inc
08.2023 - Current
Cashier Team Lead
Robinsons Supermarket Incorporation
07.2020 - 01.2023
Information Desk Clerk
Santa Rosa Integrated Terminal
03.2019 - 03.2020
Customer Service Associate
Concentrix Company
11.2017 - 11.2018
Office Assistant
Royale Business Club International
03.2017 - 09.2017
NCII - Contact Center Services
Marymount Academy of Parañaque
Bachelor Of Administration - Human Resources Development
UNIVERSITY OF MANILA
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