Rose Anne Joy Cabico
Licensed Professional Teacher
Numancia ,AKL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Travel Associate
IGT Solutions
Pavia, Iloilo
03.2024 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant policies and procedures.
Customer Service Representative
Carelon Global Solutions
Mandurriao, Iloilo
03.2023 - 02.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Office Secretary
Northern Iloilo State University
Estancia, Iloilo
02.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Maintained daily report documents, memos and invoices.
College Instructor
Aklan Polytechnic College
Kalibo, AKLAN
01.2021 - 12.2021
- Improved overall class performance by providing regular feedback and tailored support to individual students.
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
- Collaborated with colleagues on curriculum development, incorporating best practices for effective instruction and learning outcomes.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Enhanced student comprehension by utilizing a variety of teaching methods, including lectures, discussions, and group activities.
- Developed strong relationships with students through clear communication and active listening, fostering an inclusive classroom environment.
- Participated in ongoing professional development opportunities to stay current with industry trends and improve teaching skills.
Junior Highschool Teacher
Aklan Polytechnic College
Kalibo, AKLAN
03.2019 - 12.2020
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Served as a mentor for new teachers, providing guidance on best practices and classroom management techniques.
- Designed and implemented assessments that accurately measured student progress towards learning objectives.
- Attended faculty meetings to enhance teaching methods and build collaborative culture.
- Adhered to structured guidelines and policies outlined by educational board to foster student achievement.
- Maintained safe and supportive learning environment to foster academic and creative development.
- Continuously refined curriculum materials to ensure alignment with state standards and relevance to students'' lives.
- Enhanced student engagement by utilizing group projects and collaborative activities.
- Participated in ongoing professional development opportunities to stay current on educational research and improve teaching skills.
Education
Bachelor Of Secondary Education - English
Aklan State University
Banga, Aklan 06.2013 - 03.2017
Skills
Itinerary creation
undefinedTimeline
Travel Associate
IGT Solutions
03.2024 - Current
Customer Service Representative
Carelon Global Solutions
03.2023 - 02.2024
Office Secretary
Northern Iloilo State University
02.2022 - 02.2023
College Instructor
Aklan Polytechnic College
01.2021 - 12.2021
Junior Highschool Teacher
Aklan Polytechnic College
03.2019 - 12.2020
Bachelor Of Secondary Education - English
Aklan State University
06.2013 - 03.2017
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