Rose Anne Joy Cabico
Licensed Professional Teacher
Numancia ,AKL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Travel Associate
IGT Solutions
Pavia, Iloilo
03.2024 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant policies and procedures.
Customer Service Representative
Carelon Global Solutions
Mandurriao, Iloilo
03.2023 - 02.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Office Secretary
Northern Iloilo State University
Estancia, Iloilo
02.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Maintained daily report documents, memos and invoices.
College Instructor
Aklan Polytechnic College
Kalibo, AKLAN
01.2021 - 12.2021
- Improved overall class performance by providing regular feedback and tailored support to individual students.
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
- Collaborated with colleagues on curriculum development, incorporating best practices for effective instruction and learning outcomes.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Enhanced student comprehension by utilizing a variety of teaching methods, including lectures, discussions, and group activities.
- Developed strong relationships with students through clear communication and active listening, fostering an inclusive classroom environment.
- Participated in ongoing professional development opportunities to stay current with industry trends and improve teaching skills.
Junior Highschool Teacher
Aklan Polytechnic College
Kalibo, AKLAN
03.2019 - 12.2020
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Served as a mentor for new teachers, providing guidance on best practices and classroom management techniques.
- Designed and implemented assessments that accurately measured student progress towards learning objectives.
- Attended faculty meetings to enhance teaching methods and build collaborative culture.
- Adhered to structured guidelines and policies outlined by educational board to foster student achievement.
- Maintained safe and supportive learning environment to foster academic and creative development.
- Continuously refined curriculum materials to ensure alignment with state standards and relevance to students'' lives.
- Enhanced student engagement by utilizing group projects and collaborative activities.
- Participated in ongoing professional development opportunities to stay current on educational research and improve teaching skills.
Education
Bachelor Of Secondary Education - English
Aklan State University
Banga, Aklan 06.2013 - 03.2017
Skills
Itinerary creation
Airline reservation systems
Client relationship building
Geography awareness
Travel research
Regulations and compliance
Data entry proficiency
Insurance verification
Medical terminology
HIPAA compliance
File organization
Database entry
Scheduling and calendar management
Verbal and written communication
Clerical support
Event preparation
Curriculum implementation
Classroom management
Lesson planning
Public speaking
Technology integration
Timeline
Travel Associate
IGT Solutions
03.2024 - Current
Customer Service Representative
Carelon Global Solutions
03.2023 - 02.2024
Office Secretary
Northern Iloilo State University
02.2022 - 02.2023
College Instructor
Aklan Polytechnic College
01.2021 - 12.2021
Junior Highschool Teacher
Aklan Polytechnic College
03.2019 - 12.2020
Bachelor Of Secondary Education - English
Aklan State University
06.2013 - 03.2017