ROSE ANNE MUNCAL
Assistant Retail Store Manager
Cabanatuan City Nueva Ecija
Summary
About Experienced Asst. Retail Store Manager with demonstrated history of working in the telecommunications industry for 14years. Skilled in Microsoft Word, Excel, Powerpoint. Sales, Customer Service, Leadership and overall Store Operational Management. Uses independent decision-making skills and sound judgment to positively impact company success. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
15
15
years of post-secondary education
Work History
Assistant Retail Store Manager
SMART COMMUNICATIONS, INC
Cabanatuan
11.2009 - Current
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Sales Officer
SL TEMPS, N.E, Smart Communications Inc
Cabanatuan City
10.2008 - 11.2009
- Offers Prepaid and Postpaid Plans Encoding of applications
Call Center Agent
OUTSOURCING POWER CORPORATION
Cabanatuan City
03.2007 - 09.2007
- Doing calls abroad Offering free vacation to qualified residents in their country
New Accounts / Teller / Marketing Assistant
PRODUCERS RURAL BANKING CORPORATION
Cabanatuan City
04.2004 - 11.2005
- Receives cash/checks deposited either for current/savings or time deposits
- Receives payments of loans, liquidation of cash advances and other payments of accounts receivables, then prepares and issues official receipts
- Disburses/issues money withdrawn from savings deposits, issues/updates passbooks
- Disburses/issues money for terminated certificate of time deposits (CTD); loan releases; cash advances
- Disburses/issues payments of account payables covered by cashier's checks including foreign transmittal
- Assist new accounts clients to fill up required forms
- Entertains inquiries within the limits of her authority or refers them to the right person
- Prepares daily cash report, tickets based on blotter and the daily savings and withdrawals summary report (cash in and cash out)
- Examines, checks the proper accomplishments of withdrawal or deposit slips and sees to it that they are signed properly
- Transfers to cashier all cash on hand at the end of each day's transactions
- Reports to cashier and/or the manager overages/shortages incurred at the end of each banking day
- Performs allied duties assigned by the cashier/manager.
Sales Administrator / Receptionist
FREEWAY MOTOR SALES CORP
Cabanatuan City
11.2003 - 03.2004
- Handles documentation of sold units
- In-charge of registration of sold units
- Handles showroom walk-in clients
- In-charge of insurance renewals
- Reports directly to the Admin
- Manager.
Service Crew / Cashier
SHAKEY’S CABANATUAN CITY
04.2001 - 10.2001
- Takes the customer's order then prepares and delivers their order
- Receives payment from customers
- Maintain cleanliness.
Education
Elementary -
Holy Cross College
Sta Rosa Nueva Ecija 06.1987 - 03.1993
High School -
Nueva Ecija University of Science And Technology
Cabanatuan City Nueva Ecija 06.1993 - 03.1997
BS Tourism -
Centro Escolar University
Mendiola Manila 06.1997 - 04.1998
BS Civil Engineering -
Nueva Ecija University of Science And Technology
Cabanatuan City Nueva Ecija 06.1998 - 04.2003
Skills
Meticulously detail-oriented
Scheduling knowledge
Decision-making skill
Stock management
Dependable and reliable
Maximizing profitability
Team leadership and coaching
Customer Relations
Operations
Goals and performance
Sales expertise
Customer Response
Product and service sales
Timeline
Assistant Retail Store Manager
SMART COMMUNICATIONS, INC
11.2009 - Current
Sales Officer
SL TEMPS, N.E, Smart Communications Inc
10.2008 - 11.2009
Call Center Agent
OUTSOURCING POWER CORPORATION
03.2007 - 09.2007
New Accounts / Teller / Marketing Assistant
PRODUCERS RURAL BANKING CORPORATION
04.2004 - 11.2005
Sales Administrator / Receptionist
FREEWAY MOTOR SALES CORP
11.2003 - 03.2004
Service Crew / Cashier
SHAKEY’S CABANATUAN CITY
04.2001 - 10.2001
BS Civil Engineering -
Nueva Ecija University of Science And Technology
06.1998 - 04.2003
BS Tourism -
Centro Escolar University
06.1997 - 04.1998
High School -
Nueva Ecija University of Science And Technology
06.1993 - 03.1997
Elementary -
Holy Cross College
06.1987 - 03.1993