Summary
Overview
Work History
Education
Skills
Timeline
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ROSE ANN  RUTOR TURINGAN

ROSE ANN RUTOR TURINGAN

BANKER / SALES ASSOCIATES
46-N TANDANG SORA AVE BRGY SANGANDAAN QUEZON CITY

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Lastly, Hardworking, passionate and ready to help team achieve company goals.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

BANKER/Sales Associate

BANK OF THE PHILIPPINE ISLANDS
401 DELMONTE AVE BRGY MANRESA QUEZON CITY
2018.06 - Current
  • Provided advice on different bank products and financial options.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.

BANKER

PHILIPPINE BUSINESS BANK
QUEZON CITY
2014.10 - 2018.05
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with banking needs and inquiries.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Cross-sold credit cards, loans and other bank products.

Education

Bachelor of Science - ENTREPRENEURIAL MANAGEMENT MAJOR IN FINANCE

QUEZON CITY POLYTECHNIC UNIVERSITIES
SAN BARTOLOME NOVALICHES QUEZON CITY
2010.06 - 2014.05

Skills

    Planning and Coordination

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Timeline

BANKER/Sales Associate

BANK OF THE PHILIPPINE ISLANDS
2018.06 - Current

BANKER

PHILIPPINE BUSINESS BANK
2014.10 - 2018.05

Bachelor of Science - ENTREPRENEURIAL MANAGEMENT MAJOR IN FINANCE

QUEZON CITY POLYTECHNIC UNIVERSITIES
2010.06 - 2014.05
ROSE ANN RUTOR TURINGANBANKER / SALES ASSOCIATES