Work Preference
Summary
Overview
Work History
Skills
Websites
ADDITIONAL INFORMATION
Timeline
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Rose Ann Piduca
Open To Work

Rose Ann Piduca

Executive Virtual Assistant | Customer Service Professional
Baguio City, Province Of Benguet

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Virtual Executive AssistantLead Client Relations SpecialistVirtual Executive AssistantTravel Account Executive / Flight BookerCustomer Service Specialist

Work Type

Full TimePart Time

Location Preference

Remote

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsCompany CulturePaid time off

Summary

Highly skilled Virtual Executive Assistant and Customer Service Specialist with over 15 years of experience in customer support, air travel booking, and remote business operations. Proven success in managing client relations, scheduling, travel coordination, and administrative functions.

Overview

23
23
years of professional experience

Work History

Virtual Executive Assistant

Clean4you
03.2026 - Current
  • Assisted in cleaning business sales, customer inquiries, and administrative tasks
  • Supported day-to-day operations to ensure smooth service delivery for NDIS clients

Lead Client Relations Specialist

Rescue Maids LLC
01.2024 - 02.2026
  • Managed multi-channel customer support, bookings, schedules, and payment workflows using Jobber.

Virtual Executive Assistant

Perfect Polished Maids
05.2021 - 09.2025
  • Provided executive assistance, scheduling, payments, and customer communications via Launch27.

Travel Account Executive / Flight Booker

Gordian Software | Sprout Travel
06.2022 - 12.2023
  • Coordinated domestic/international travel arrangements, ticketing, and itinerary management.

Customer Service Specialist

Convergys Philippines (Citibank)
04.2016 - 01.2017
  • Handled inbound calls, escalations, and credit card account support.

Customer Service Agent

Emirates/Dnata
08.2013 - 12.2015
  • Delivered front-line airline customer support and coordinated passenger services.

Customer Service & Sales Rep

Dollar Rent-A-Car
11.2010 - 06.2013
  • Managed bookings, promotions, and customer issue resolution.

Customer Service Rep

Sitel Philippines (Hawaiian Airlines)
04.2008 - 09.2010
  • Handled airline ticketing, travel info, and customer inquiries.

Sales Staff

EMKE Group
01.2003 - 05.2007
  • Supported retail operations, transactions, and customer service.

Skills

Executive & Virtual Assistance, Travel Booking & Management, Customer Service & Client Relations, Database & File Management, Email/Phone/Chat Support, Data Entry & Web Research, Scheduling & CRM Tools, Administrative Coordination

CRM Tools: MS Teams, Freshdesk, Hubspot, Jobber, Launch27, Asana, Trello, Slack, Zoom

Office Systems: Microsoft Office Suite, Google Workspace

Websites

ADDITIONAL INFORMATION

Remote Work & Cross-Cultural Communication Proficiency. Available for Flexible or International Schedules.

Timeline

Virtual Executive Assistant

Clean4you
03.2026 - Current

Lead Client Relations Specialist

Rescue Maids LLC
01.2024 - 02.2026

Travel Account Executive / Flight Booker

Gordian Software | Sprout Travel
06.2022 - 12.2023

Virtual Executive Assistant

Perfect Polished Maids
05.2021 - 09.2025

Customer Service Specialist

Convergys Philippines (Citibank)
04.2016 - 01.2017

Customer Service Agent

Emirates/Dnata
08.2013 - 12.2015

Customer Service & Sales Rep

Dollar Rent-A-Car
11.2010 - 06.2013

Customer Service Rep

Sitel Philippines (Hawaiian Airlines)
04.2008 - 09.2010

Sales Staff

EMKE Group
01.2003 - 05.2007

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Rose Ann PiducaExecutive Virtual Assistant | Customer Service Professional