ROSE ANN MADRIAGA
Customer Service
Sharjah
Summary
Dedicated and customer-focused professional seeking im any costumer service position, aiming to leverage strong interpersonal skills, management capabilities, and a commitment to delivering exceptional service. I am eager to contribute my enthusiasm, quick learning abilities, and strong communication skills to create a positive and efficient working environment.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Box Office Attendant
Cinema Sharjah
07.2022 - Current
- Welcomed guests in a polite and friendly manner, enhancing their overall experience.
- Control cash transactions and box office functions.
- Contributed to team efforts in achieving sales targets by upselling event packages and promotions.
- Addressed guest questions and problems promptly, ensuring satisfaction.
- Customer Service - Attending to the needs of patrons to ensure that their expectations were met.
- Manage and relay business calls throughout the course of shift(s)
Cashier
Day To Day General Trading
05.2020 - 07.2022
- Provided excellent customer service, ensuring a positive experience for all customers.
- Balanced cash drawer at the beginning and end of each work shift.
- Processed sales transactions on the cash register by scanning items and totaling purchases.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sales Consultant
SM Cubao Department Store
09.2015 - 05.2018
- Greeted customers with a cheerful and pleasant disposition, addressing their needs promptly.
- Professionally handled customer complaints with restraint and effectiveness.
- Maintained proper recording of business transactions and assisted in administrative tasks.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
Cashier
Shopwise Department Store
11.2013 - 12.2014
- Managed overall store operations and prepared monthly sales reports.
- Provided daily reports to superiors through email and text messaging.
- Conducted daily coaching sessions for staff and evaluated their performances.
- Ensured accurate encoding of daily sales reports and communicated updates to superiors.
Education
Bachelor of Science - Hotel And Restaurant Management
IBA College of Mindanao
Valencia City, Bukidnon, Philippines 04.2001 -
Skills
Timeline
Box Office Attendant
Cinema Sharjah
07.2022 - Current
Cashier
Day To Day General Trading
05.2020 - 07.2022
Sales Consultant
SM Cubao Department Store
09.2015 - 05.2018
Cashier
Shopwise Department Store
11.2013 - 12.2014
Bachelor of Science - Hotel And Restaurant Management
IBA College of Mindanao
04.2001 -