Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Rose Ann David

Rose Ann David

Porac Pampanga

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Alorica Incorporated Philippines
Angeles City, Pampanga
03.2022 - 09.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Barista and Cashier

I Love Milk Tea
Angeles City,Pampanga
02.2020 - 04.2023
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Die Casting Office Staff

Kodec Precision Incorporated
Angeles City,Pampanga
04.2018 - 06.2019
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Functional And Visual Operator

Nanox Philippines Incorporated
Mabalacat City,Pampanga
07.2015 - 04.2018
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

High School Diploma -

Eastern Porac National High School
Porac, Pampanga, Philippines
06.2006 - 04.2010

No Degree - Health Care Services

Primebridge International of Caregivers Inc.
Angeles City, Pampanga, Philippines
11.2022 - Current

Skills

    Report preparation

Complaint resolution

Warehousing functions

Administrative support

Training development aptitude

Logistics support and recovery

Companionship and emotional support

Quality control

Interpersonal communication skills

First Aid and CPR

Timeline

No Degree - Health Care Services

Primebridge International of Caregivers Inc.
11.2022 - Current

Customer Service Representative

Alorica Incorporated Philippines
03.2022 - 09.2023

Barista and Cashier

I Love Milk Tea
02.2020 - 04.2023

Die Casting Office Staff

Kodec Precision Incorporated
04.2018 - 06.2019

Functional And Visual Operator

Nanox Philippines Incorporated
07.2015 - 04.2018

High School Diploma -

Eastern Porac National High School
06.2006 - 04.2010
Rose Ann David