Rose Ann Abarquez
Pasig, Metro Manila
Summary
Dynamic Technical Support Advisor with expertise from Concentrix, adept at resolving complex technical issues and enhancing customer satisfaction. Proven ability in incident tracking and active listening, fostering strong client relationships that boost loyalty. Skilled in hardware diagnostics and network configuration, consistently driving process improvements for optimal service delivery.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Advisor
Concentrix
03.2022 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Level 1 Technical Support Representative
Teleperformance
10.2016 - 03.2022
- Built strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Maintained detailed records of customer interactions, tracking common issues for future reference and process improvements.
- Assisted customers in navigating software applications and providing step-by-step guidance for optimal use.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Education
No Degree - Diploma in Hotel And Restaurant Services
Montessori Professional College
Pasig, Metro Manila, Philippines06-2015
Skills
- Remote support
- Ticket management
- Hardware diagnostics
- Network configuration
- Active listening
- Technical issues analysis
- Product knowledge
- Product troubleshooting
- Service support
- Hardware troubleshooting
- Incident tracking
- Teamwork and collaboration
- Multitasking
- Technical troubleshooting
Timeline
Technical Support Advisor
Concentrix
03.2022 - Current
Level 1 Technical Support Representative
Teleperformance
10.2016 - 03.2022
No Degree - Diploma in Hotel And Restaurant Services
Montessori Professional College
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