Rose Alyn Villarosa
Hilongos, Province Of Leyte,LEY
Summary
Detail-oriented professional with extensive experience in technical support and issue resolution. Proven ability to analyze and resolve complex problems, fostering strong client relationships and enhancing overall customer satisfaction through effective communication.
Overview
18
18
years of professional experience
Work History
Tier 2 Consultant and Inbound Retention
Tier 2 Consultant and Inbound Retention
07.2018 - 05.2026
- Implemented retention strategies to enhance customer loyalty and reduce churn rates.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
Tier 2 Technical Support Representative
CONCENTRIX CVG PHILIPPINES
10.2016 - 06.2018
- Resolved complex technical issues for clients, enhancing overall customer satisfaction.
- Analyzed recurring technical problems to identify root causes and propose proactive solutions.
Disputes Specialist
Sutherland Global
05.2010 - 08.2016
- Resolved customer disputes efficiently while adhering to company policies and procedures.
- Analyzed case documentation to ensure accuracy and compliance with regulatory standards.
Customer Support Specialist
Teleperformance
10.2009 - 08.2016
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Enhanced customer satisfaction by providing effective solutions to product-related issues.
Customer Service Representative
Parlance Systems
06.2008 - 05.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in utilizing products and services to enhance user experience.
Education
Bachelor of Science - Management Accounting
ABE International College of Business And Accountance
Manila, Metro Manila, Philippines 04.2001 -
Skills
Problem-solving
Attention to detail
Team leadership & development
Integrity and honesty
MS office
Analytical thinking
Client relationships
Issue resolution
Additional Information
CAREER OBJECTIVE - Results - driven professional with a background in the BPO industry, seeking a Virtual Assistant work-from-home position. Eager to use my customer service, communication, and administrative skills to support clients while growing my career in a remote setting
Timeline
Tier 2 Consultant and Inbound Retention
Tier 2 Consultant and Inbound Retention
07.2018 - 05.2026
Tier 2 Technical Support Representative
CONCENTRIX CVG PHILIPPINES
10.2016 - 06.2018
Disputes Specialist
Sutherland Global
05.2010 - 08.2016
Customer Support Specialist
Teleperformance
10.2009 - 08.2016
Customer Service Representative
Parlance Systems
06.2008 - 05.2009
Bachelor of Science - Management Accounting
ABE International College of Business And Accountance
04.2001 -