Roseahnn Ayson

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

• Established performance metrics to evaluate team success and identify areas for improvement.
• Spearheaded process improvements that led to faster resolution of delinquent accounts without sacrificing quality service delivery.
• Improved team productivity through ongoing coaching, training, and performance evaluations.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

● Reviewed and resolved professional claim issues to ensure compliance with the client

● Maintained and improved quality results by adhering to standards and guidelines

● Resolved the professional claim issues and verified the status of the claims via phone call and payer portals

● Researched any issues and submitted the supporting documents as required

• Evaluated the efficacy of existing guidance services by collecting and analyzing relevant data, leading to continuous improvement in program outcomes.
• Strengthened collaboration between teachers, parents, and administrators to address individual student needs effectively.