Rose Ramos
Pasig City, Metro Manila
Summary
Provides professional and courteous customer service with high levels of integrity and accuracy. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Above all, Hardworking and passionate job seeker with strong organizational skills.
Overview
28
28
years of professional experience
Work History
Teller
Manila Jockey Club, Inc.
Pasig City
01.2001 - 10.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Remitted high-volume money to company's associated bank.
- Always keen to transactions and surroundings.
- Answered telephone or online bets from time to time.
- Answered manager's inquiries about business operation.
- Increased sales by 50% or more.
Teller
Philippine Racing Club, Inc.
Pasig City
12.1997 - 10.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Remitted high-volume money to company's associated bank.
- Always keen to transactions and surroundings.
- Answered telephone or online bets from time to time.
- Answered manager's inquiries about business operation.
- Increased sales by 50% or more.
Human Resources Assistant
APS Engineering Works
Makati City
03.2018 - 09.2019
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
Drug Store Cashier
Spectrum Drug Store
Las Piñas City
03.1994 - 05.1995
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Surpassed expected sale.
Education
Bachelor of Commerce - Computer Science
Jose Rizal University
Mandaluyong, Philippines 06.1998 - 03.2001
Associate Degree - Associate Informatics
Jose Rizal College
Mandaluyong, Philippines 06.1995 - 04.1997
Highschool Diploma - Secondary Education
San Agustin Academy
Nueva Ecija, Philippines 06.1989 - 04.1993
Elementary Diploma - Primary Education
Niyugan Elementary School
Nueva Ecija, Philippines 06.1983 - 04.1989
Skills
Night and safe deposit procedures
Excellent time management skills
Positive
Conflict management
Sorting and labeling
High social awareness
Flexible and Adaptable
Cashier experience
Priority management
Budgeting
Training and mentoring
Attention to Detail
Data Entry
Multitasking
Focused
Accomplishments
- Earned Loyalty Award for being twenty years in Philippine Racing Club, Inc.