ROSE MARIBETH B. TARDIO
Las Pinas City
Summary
Seeking a career that is challenging and interesting, and let me work on the leading areas of technology, a job that gives me opportunities to learn, innovate, enhance my skills and strengths in conjunction with company goals and objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control Officer
IGO Digital High Technology Inc.
04.2023 - 09.2025
- Conduct quality audits of customer interactions (chat, call, email) using customized evaluation forms based on internal policies and service standards.
- Analyze common errors and root causes to recommend workflow enhancements and process optimizations. Contribute to drafting, maintaining, and updating Standard Operating Procedures (SOPs) to reflect changes in tools, policy, or compliance requirements.
- Monitor and analyze QA scores, CSAT trends, and behavior patterns to identify team or individual performance issues. Prepare regular dashboards and reports summarizing key quality metrics and improvement recommendations.
- Support onboarding initiatives by educating new hires on quality standards, customer interaction protocols, and compliance expectations.
Marketing Specialists/Customer Service Representative
Long Teng Group Company
05.2022 - 12.2022
- Make a Marketing plan to promote in different social media platforms
- Assisting players in their queries or any concerns using LiveChat
- Do SEO tasks to advertise blogs/traffic in websites
- Advertise or promote the available promotion about online casino game.
Sales Associate
PHOTOBOOK PHILIPPINES
02.2019 - 01.2021
- Responding to questions or inquiries of the clients
- Improving engagement with merchandise and providing outstanding customer service
- Managing financial transactions
- Achieving established goals or quotas per day
- Guide customer on how to do their own photobook
Tour Coordinator
ESPASYALISTA TRAVEL AND TOURS
04.2017 - 03.2020
- Escort individuals or groups on sightseeing tours or through places of interest
- Manage financial aspects of touring including budgeting and reconciling settlements
- Ensuring smooth transitions between locations, managing schedule, and overseeing any necessary permits or reservations.
- Providing excellent service and support to clients before, during, and after the tour.
Customer Solutions Officer
SMART COMMUNICATIONS INC.
09.2017 - 01.2018
- A Wireless Center frontline and acts as a Smart Ambassador
- Overseas end-to-end requests of subscribers
- Handle records of sales transactions, forecasting, and managing stocks or inventory
- Engages the customer by responding to their concern or request
Office Assistant
SYNERTEQ SYSTEMS SOLUTIONS AND SERVICES INC.
08.2016 - 03.2017
- Receiving and reviewing applications, and managing interviews and exams.
- Posting available job vacancies on any social media platforms.
- Monitor the daily tasks of Software developers using KIMAI and Red mine database.
- Processing legal documents like Mayor’s Permit in Government offices.
- Managing office concerns like water and electric constraints
- Arrange all office receipts like daily expenses, suppliers, rent billing, water, electric bill, and PLDT bills.
- Answering emails and phone calls
Administrative Assistant
LUZON INTERNATIONAL TRADERS INC.
06.2014 - 03.2016
- Clerical work (Filing, Sorting of documents)
- Monitoring Import and Export Activities
- Doing Invoice and Packing List of Shipment
- Answering Phone Calls, Emails, and Facsimile
- Inquiring suppliers regarding Construction Matters
- Doing Acknowledgement Receipt, memos, and Contracts of Tenants
- Processing important documents in City Hall, BIR, Bureau of Customs, SEC, etc.
Administrative Assistant
GLOBE TELECOM INC.
09.2012 - 12.2013
- Monitoring of Deliveries
- Processing Special Deliveries (Provincial and Manila)
- Actual Stocks Report
- Sending Text Connect
- Board Inventory
- Canceled-activated Report
- Answering emails and phone calls
- Assisting Account Manager and Subscribers regarding their concerns and queries
Education
Bachelor of Science - Office Administration, Office Management
Rizal Technological University
Boni Avenue Mandaluyong City, Metro Manila05.2012
Skills
- Skilled in document and spreadsheet management
- Theatre Artist in Teatro SIKAT (Las Piñas City) 2008-Present
- Experienced in visual content creation with Canva and Capcut
Certification
- Certificate of Achievement in recognition of excellence in the first edition of Moro-Moro titled "Prinsipe Igmidio at Prinsesa Cloriana" as Best Actress. May 2024
- Completing Basic Acting Workshop in Philippine Stagers Foundation, April-Jun 2018
- Completing Sales Training and Development in Smart Communications Inc., October 9-13, 2017
Timeline
Quality Control Officer
IGO Digital High Technology Inc.
04.2023 - 09.2025
Marketing Specialists/Customer Service Representative
Long Teng Group Company
05.2022 - 12.2022
Sales Associate
PHOTOBOOK PHILIPPINES
02.2019 - 01.2021
Customer Solutions Officer
SMART COMMUNICATIONS INC.
09.2017 - 01.2018
Tour Coordinator
ESPASYALISTA TRAVEL AND TOURS
04.2017 - 03.2020
Office Assistant
SYNERTEQ SYSTEMS SOLUTIONS AND SERVICES INC.
08.2016 - 03.2017
Administrative Assistant
LUZON INTERNATIONAL TRADERS INC.
06.2014 - 03.2016
Administrative Assistant
GLOBE TELECOM INC.
09.2012 - 12.2013
Bachelor of Science - Office Administration, Office Management
Rizal Technological University
References
- Rienzel, Tamayo, Team Leader, 09957913087, Straive Company
- Maricel, Sinio, Manager, 09564775933, Youlink Cargo
- Norgina, Raymundo, Telesales Officer, 09617022566, IGO Digital High Technology Inc.
SEMINARS ATTENDED
“MANILA FAME, THE DESIGN & LIFESTYLE EVENT” World Trade Center March 19, 2016
"Franchise and Business Opportunity Expo. " Hotel Jen- May 2019
Internships
- BUSINESS STAFFING AND MANAGEMENT INC.
- On-the-Job Trainee June 22, 2011- October 19, 2011
- Duties and Responsibilities: Filing of documents like 201 files, encoding important documents of the company. Interview the applicants, sorting/filtering the resumes of applicants.
- SPECTRUM TRAVEL AND TOURS, INC.,
- On-the-Job Trainee November 29, 2011-March 26, 2012
- Duties and Responsibilities: Encode the profile of travelers, Ticketing, and Filing Documents. Assisting Visa application