Rose Bracamante
111 A Bulacan St. 10th Ave Grace Park Caloocan City
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Store Manager
DAISO JAPAN
07.2022 - Current
- Led team in achieving operational excellence through effective scheduling and resource management.
- Implemented inventory control measures to enhance product availability and reduce shrinkage.
- Trained and mentored staff on customer service standards and sales techniques to improve performance.
- Analyzed sales data to identify trends, adjust merchandising strategies, and optimize stock levels.
- Streamlined store processes to enhance workflow efficiency and improve overall productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with company policies, safety regulations, and industry standards across all operations.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Retail Store Asst. Manager
Travellers Inc. Resorts World
07.2016 - 08.2020
- Acts as the Head of Operations and is responsible in overseeing the whole Store Operations, Sales, Logistics, Merchandising, Inventory and Manning.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Motivate the sales team to meet sales objectives by training and mentoring staff.
- Maintains store staff job results by coaching, counseling, disciplining employees, planning, monitoring, and appraising job results.
- Responsible in all store manning issues (staff personal development, VL/SL requests, store manning schedule etc. completes store operational requirements by scheduling and assigning employees; following up on work results.)
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Ensures that cash control procedures are followed consistently.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Attends to customer inquiries and complaints. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures all products are available in the store for selling and redemption. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- In charge of the visual merchandising display. Secures merchandise by implementing security systems and measures.
- Assists in preparing the store plans, marketing strategies, and merchandising plan. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- In-charge of the store inventory and logistics (Consignment and Outright purchases).
- Ensures availability of merchandise and services maintaining inventories. Assists in the overall store inventory management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed
- Assists in preparing the daily, weekly, and monthly sales report, item movement, and other relevant reports pertaining to the Store.
Counter Manager
SIAL Specialty Retailers Inc. Wellworth Department Store
09.2013 - 03.2016
- Manages the overall Counter Department
- Trains and schedules all counter supervisors
- Ensures prompt and efficient counter services
- Sees to it that end of day activities is carried smoothly by the supervisors and cashiers
- Ensures strict adherence of cashiers to established counter policies, systems, and procedures
- Ensures proper coordination with Checking Department in terms of accurate staffing and assignments
- Handle's counter related customer complaints and resolves problems to maintain/promote good Customer relations
- Responsible for the orderliness, cleanliness, and organization of the counter area to ensure the systematic flow of work
- Implements safety and security control measures in conformity to corporate standards which include safety of employees and customers; security against merchandise loss, damage, and pilferage; cash and merchandise accountability; fire prevention, and others.
- Perform other functions that may be assigned by the Management from time to time
Selling Department Manager
MCLG SM Department Store
10.2009 - 06.2012
- Responsible for sales achievement and monitoring
- Provided Customer Service
- Responsible for overseeing merchandise stocking and presentation
- Accountable for merchandise management and control
- Provided leadership and staff supervision
- Accountable for cost control and loss prevention
- In charge of area administration
Checking Manager
MMSA SM Department Store
09.2008 - 10.2009
- Responsible for the overall supervision of the department's staff.
- Responsible for prompt and efficient counter services relating to checking functions and store operations
- Ensured strict adherence of checking personnel to established counter policies, systems, and procedures
- Ensured proper coordination with Counter Department in terms of accurate staffing assignments.
- Listened to customer complaints pertaining to counter services and resolves problems to maintain/promote good public relations
- Ascertained orderliness of the work area to ensure the systematic flow of work
- Ensured proper storage and cleanliness as preventive measures against fire or accidents
- Implemented safety and security control measures in conformity to corporate standards which include safety of employees and customers; security against the merchandise
- Loss, damage, pilferage, and fire prevention of the building
- Supported Management decisions, requirements and expectations
- Ensured good housekeeping, proper maintenance, and use of supplies/facilities/equipment in accordance with approved budget limits
- Performed other related functions that may be assigned from time to time
Checking Supervisor
MMSA SM Department Store
01.2006 - 09.2008
- Responsible for assisting the Checking Manager in the overall supervision of personnel assigned in his department
- Assisted the Checking Manager in ensuring prompt and efficient counter service pertaining to Checking
- Performed counter-checking functions such as ensuring proper distribution of sales documents at the end of every transaction
- Checked completeness of documents being turned over to counter-cashiers
- Assisted in the planning and provision of security/safety control measures relative to credit card verification and counterfeit identification
- Maintained orderliness of the work area to ensure systematically flow of work
- Ensured proper storage and cleanliness as preventive measures against fire or other accidents
- Assisted in the implementation of safety and security control measures in conformity with corporate security standards
- Supported Management decisions, requirements, and expectations
- Assisted the Department Manager in the performance of administrative functions
- Performed other related functions that may be assigned by the Checking Manager from time to time
Customer Service Representative - Consultant
Bioessence
02.2004 - 06.2004
- Performed as a direct POC for customers.
- Responsible for ensuring that the company's customers receive an adequate level of service or help with their questions and concerns.
- Provided information in response to inquiries about products or services and handle and resolve complaints.
- Communicated with customers through a variety of means either in person; by telephone, E-mail or regular mail correspondence, or fax; or over the Internet.
- Responsible for actively seeking potential customers.
- Responsible for planning marketing strategies to help bring in more clients to the company.
- Dealt with clients to help resolve issues.
- Provided consultation service as per client.
Customer Service Representative - Teller
Metropolitan Bank and Trust Company
05.1994 - 12.2000
- Attended to Telephone inquiries from financial institution's clients
- Provided information pertaining to their outstanding balance
- Performed fund transfer whenever required by the clients
- Responded to client's account(s) inquiries
- Printed various transactions for the current account of client's
- Helped to resolve complaints about account balances
- Assisted individuals interested in opening accounts
- Responsible for processing Cash and Check deposits
- Processed withdrawals, encashment, payments for various transactions such as income tax payment (Bureau of Internal Revenue), social security system (SSS), phone bill payments (Philippine Long Distance & Telephone), and more...
- Performed Marketing strategies to bring in more clients to the company
- Sorted Media and Cash
- Updated Client's Passbook
- Posted Bills Purchased
- Posted Payroll for various corporate accounts
Education
BSc - Management
College of the Holy Spirit
01.1993
High School Diploma - undefined
Our Lady of Grace Academy
01.1989
Elementary Diploma - undefined
Our Lady of Grace Academy
01.1985
Skills
- Leadership
- Problem Solving
- Management
- People Management
- Operations
Timeline
Store Manager
DAISO JAPAN
07.2022 - Current
Retail Store Asst. Manager
Travellers Inc. Resorts World
07.2016 - 08.2020
Counter Manager
SIAL Specialty Retailers Inc. Wellworth Department Store
09.2013 - 03.2016
Selling Department Manager
MCLG SM Department Store
10.2009 - 06.2012
Checking Manager
MMSA SM Department Store
09.2008 - 10.2009
Checking Supervisor
MMSA SM Department Store
01.2006 - 09.2008
Customer Service Representative - Consultant
Bioessence
02.2004 - 06.2004
Customer Service Representative - Teller
Metropolitan Bank and Trust Company
05.1994 - 12.2000
High School Diploma - undefined
Our Lady of Grace Academy
Elementary Diploma - undefined
Our Lady of Grace Academy
BSc - Management
College of the Holy Spirit
References
REFERENCES AVAILABLE UPON REQUEST
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