Roschelien Afos

• I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.
• I index, reviews and enters required metadata using a software application within the standard time-frame.
• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management.
• I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program.

• Provided customer support via chat, handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Provided expert support and troubleshooting via web chat services.

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
• Proactively sought out additional training resources to stay current on industry trends and improve personal skills as an Email Support Representative.