Summary
Overview
Work History
Skills
Character Reference
Work Preference
Software
Languages
Interests
Timeline
BusinessAnalyst
Roscel Suyo

Roscel Suyo

Reports Analyst
Cainta, Province of Rizal

Summary

As a Reporting Analyst, I specialize in managing and organizing data to deliver accurate and insightful reports that support decision-making processes. My role involves collaborating with various departments to gather information, ensuring compliance with reporting standards, and maintaining data accuracy. I excel in using tools like Excel, Power BI, Power Query and Power Pivot to transform raw data into meaningful visualizations and narratives. With a keen eye for detail and strong organizational skills, I ensure stakeholders receive reliable and timely information.

Overview

12
12
years of professional experience

Work History

Reports Analyst

Atos Information Technology Inc.
12.2020 - 03.2025
  • Developed custom reports to address specific business needs and support decision-making processes.
  • Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
  • Implemented data visualization techniques to create compelling presentations for executive leadership.
  • Enhanced user experience by creating interactive dashboards tailored to end-user needs.
  • Collaborated with cross-functional teams to gather and analyze data, identifying trends and insights.
  • Improved report accuracy by streamlining data collection and validation processes.
  • Automated repetitive tasks in the reporting process, reducing manual workloads and improving turnaround times.
  • Assisted in the development of KPIs and performance metrics, providing a clear framework for measuring success.
  • Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
  • Used Excel, Power BI, Power Query and Power Pivot to generate required reports and optimize query creation.

Service Desk Analyst

Atos Information Technology Inc.
07.2015 - 12.2020
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via chat and email platforms.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
  • Active Directory - Creating and managing users accounts and managing distribution/security groups.
  • Request and Incident Management.
  • Handles daily enquiries timely with accurate and relevant information.
  • Ensure that tickets are correctly routed to the relevant department/team for investigation or follow up.
  • Ability to identify potential escalation cases and provide resolution to user.

Product Trainer

Teleperformance Philippines
07.2013 - 06.2015
  • Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
  • Established a train-the-trainer program that empowered department managers to effectively support their teams'' professional development needs.
  • Improved product adoption rates by designing and delivering comprehensive training programs for customers and employees.
  • Delivered tailored training sessions for various roles within an organization to maximize relevance and effectiveness.
  • Facilitated virtual, in-person and blended learning sessions.
  • Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.

Skills

Microsoft Excel

Character Reference

1. Joel Arjona

Office Manager

+639498894579

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing

Software

Microsoft Power BI

Microsoft Excel

Languages

English
Advanced (C1)

Interests

Travel

Reading

Games

Music

Dogs

Coffee

Timeline

Reports Analyst

Atos Information Technology Inc.
12.2020 - 03.2025

Service Desk Analyst

Atos Information Technology Inc.
07.2015 - 12.2020

Product Trainer

Teleperformance Philippines
07.2013 - 06.2015

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Roscel SuyoReports Analyst