Microsoft Power BI
Roscel Suyo
Reports Analyst
Cainta, Province of Rizal
Summary
As a Reporting Analyst, I specialize in managing and organizing data to deliver accurate and insightful reports that support decision-making processes. My role involves collaborating with various departments to gather information, ensuring compliance with reporting standards, and maintaining data accuracy. I excel in using tools like Excel, Power BI, Power Query and Power Pivot to transform raw data into meaningful visualizations and narratives. With a keen eye for detail and strong organizational skills, I ensure stakeholders receive reliable and timely information.
Overview
12
12
years of professional experience
Work History
Reports Analyst
Atos Information Technology Inc.
12.2020 - 03.2025
- Developed custom reports to address specific business needs and support decision-making processes.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Implemented data visualization techniques to create compelling presentations for executive leadership.
- Enhanced user experience by creating interactive dashboards tailored to end-user needs.
- Collaborated with cross-functional teams to gather and analyze data, identifying trends and insights.
- Improved report accuracy by streamlining data collection and validation processes.
- Automated repetitive tasks in the reporting process, reducing manual workloads and improving turnaround times.
- Assisted in the development of KPIs and performance metrics, providing a clear framework for measuring success.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Used Excel, Power BI, Power Query and Power Pivot to generate required reports and optimize query creation.
Service Desk Analyst
Atos Information Technology Inc.
07.2015 - 12.2020
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
- Active Directory - Creating and managing users accounts and managing distribution/security groups.
- Request and Incident Management.
- Handles daily enquiries timely with accurate and relevant information.
- Ensure that tickets are correctly routed to the relevant department/team for investigation or follow up.
- Ability to identify potential escalation cases and provide resolution to user.
Product Trainer
Teleperformance Philippines
07.2013 - 06.2015
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Established a train-the-trainer program that empowered department managers to effectively support their teams'' professional development needs.
- Improved product adoption rates by designing and delivering comprehensive training programs for customers and employees.
- Delivered tailored training sessions for various roles within an organization to maximize relevance and effectiveness.
- Facilitated virtual, in-person and blended learning sessions.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
Skills
Microsoft Excel
Data collection
Data analysis
Continuous improvement
Qualitative analysis
Quantitative analysis
ETL processes
Data modeling
Report automation
Problem-solving
Time management
Problem-solving abilities
Adaptability and flexibility
Team collaboration
Organizational skills
Attention to detail
Analytical skills
Dashboard design
Teamwork and collaboration
Reporting efficiency and accuracy
Report development
Power BI experience
Character Reference
1. Joel Arjona
Office Manager
+639498894579
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit SharingSoftware
Microsoft Excel
Languages
English
Advanced (C1)
Interests
Travel
Reading
Games
Music
Dogs
Coffee
Timeline
Reports Analyst
Atos Information Technology Inc.
12.2020 - 03.2025
Service Desk Analyst
Atos Information Technology Inc.
07.2015 - 12.2020
Product Trainer
Teleperformance Philippines
07.2013 - 06.2015