Roscel Rodriguez
Communications
Quezon City, Metro Manila
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
5
5
years of professional experience
Work History
General Administrator
Acquire Intelligence
09.2024 - 08.2025
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Supported executive leadership by managing schedules, coordinating travel arrangements, and preparing meeting materials as needed.
- Established effective communication channels between staff members, resulting in a more cohesive work environment.
- Handled confidential information discreetly which established trust among staff members.
- Monitored office inventory levels, replenishing stock efficiently while minimizing waste or excess spending on supplies.
- Developed strong relationships with external vendors, leading to cost-effective procurement deals for supplies and equipment.
Customer Service Representative
Concentrix
01.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Developed expertise in multiple banking systems and software applications required for effective job performance as a Financial Customer Service Representative.
Customer Service Manager
Alorica
06.2020 - 01.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - Communications
Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Office management
Document preparation
Meeting planning
Presentation development
Proofreading
Editing documents
Customer service
Office administration
Employee supervision
Program leadership
Additional Information
Media and Broadcasting Intern
Pep TV - Clarkfield, Pampanga
Timeline
General Administrator
Acquire Intelligence
09.2024 - 08.2025
Customer Service Representative
Concentrix
01.2024 - 08.2024
Customer Service Manager
Alorica
06.2020 - 01.2024
Bachelor of Arts - Communications
Systems Plus College Foundation
04.2001 -
Similar Profiles
BENJAMIN FRIZONBENJAMIN FRIZON
Customer Service Agent at Acquire Intelligence (GigaComm)Customer Service Agent at Acquire Intelligence (GigaComm)
SAI PRAVEEN KALLEPALLISAI PRAVEEN KALLEPALLI
Data Analyst at Acquire BPOData Analyst at Acquire BPO
Clomar PaelClomar Pael
Team Leader OPS at Acquire BPOTeam Leader OPS at Acquire BPO
Rizza RabanalRizza Rabanal
Technical Support Representative at AloricaTechnical Support Representative at Alorica
Agatha Hyacinth HonoratoAgatha Hyacinth Honorato
OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.