Rosay Pangan
HR Officer
Balanga Bataan
Summary
Helpful Human Resources Officer with 15 years of experience. Successful at monitoring and reporting on soldier welfare and detailed logistical planning. Adept at following struct budgets and trained in modern leadership skills.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
HR Officer
Eddie & Yahu "G" Foods Corporation
06.2017 - Current
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Conducted salary surveys and market analysis to deliver competitive compensation and benefits packages.
Operation Assistant
Kathea "G" Foods Corporation
01.2006 - 05.2017
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Assisted Managing Director with planning of routine operations and special projects.
- Prepared and delivered operational performance reports to inform management.
- Analyzed and reported on operational data to identify trends and issues.
- Collaborated with other departments to foster smooth operation of daily processes.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Provided administrative support with accurate document preparation and data entry.
Operations Assistant
Kathea "G" Foods Corporation
Balanga City
08.2003 - 05.2004
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
- Maintained accurate databases of client information, enabling targeted marketing efforts that resulted in new business opportunities.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
Data Controller
Expression Stationery Shop
Balanga City
03.2002 - 07.2003
- Regularly reviewed workload distribution among team members, making adjustments where necessary for optimal results.
- Increased team productivity by sharing expertise on shortcuts and time-saving techniques during routine tasks.
- Developed strong rapport with coworkers through clear communication and active listening skills.
- Communicated regularly with supervisors and other departments to address any concerns or issues regarding data control processes.
- Improved data accuracy by conducting thorough audits and identifying discrepancies in the database.
- Kept up-to-date on industry best practices, incorporating new techniques into daily workflow when applicable.
Operation Assistant
Kathea "G" Foods Corporation
Balanga City
03.1999 - 03.2001
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Maintained accurate databases of client information, enabling targeted marketing efforts that resulted in new business opportunities.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
Service Crew Member
Kathea "G" Foods Corporation
Balanga City
04.1998 - 02.1999
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
Bachelor of Science - in Computer Science
Eastwoods Professional College of Science And Tech
Balanga City, Philippines 01.1999 - 04.2003
Associate of Arts - Computer Programming
Softnet College in Computer Programming
Philippines 01.1997 - 04.1999
Skills
Microsoft Word
Written Communication
MS Office
Organization and Time Management
Customer Relations
Supervision and leadership
Dependable and Responsible
Decision-Making
Team Management
Multitasking Abilities
Networking
Flexible and Adaptable
Timeline
HR Officer
Eddie & Yahu "G" Foods Corporation
06.2017 - Current
Operation Assistant
Kathea "G" Foods Corporation
01.2006 - 05.2017
Operations Assistant
Kathea "G" Foods Corporation
08.2003 - 05.2004
Data Controller
Expression Stationery Shop
03.2002 - 07.2003
Operation Assistant
Kathea "G" Foods Corporation
03.1999 - 03.2001
Bachelor of Science - in Computer Science
Eastwoods Professional College of Science And Tech
01.1999 - 04.2003
Service Crew Member
Kathea "G" Foods Corporation
04.1998 - 02.1999
Associate of Arts - Computer Programming
Softnet College in Computer Programming
01.1997 - 04.1999