Rosary Bernadine Ruth Dawson
Angeles
Summary
Highly skilled Customer Service and Operations Analyst with solid background in managing customer relations, operational processes, and data-driven decision making. Strengths include problem-solving capabilities, analytical skills, and effective communication. Proven track record of improving efficiency and enhancing customer satisfaction in past roles. Demonstrated prowess in leveraging insights from data analysis to drive process improvements and business growth.
Overview
6
6
years of professional experience
Work History
BILLING GUIDE
GoDaddy
01.2024 - 01.2026
- Managed billing inquiries, payments, renewals, and refunds to deliver accurate account support and prompt customer service.
- Supported users in resolving technical issues with hosting services to enhance user experience.
- Facilitated website setup and domain registration for customers to streamline their online presence.
- Educated clients on online marketing strategies and tools provided by the company.
QUALITY ASSURANCE/ Amazon Analyst/ Account manager
AresProjects
10.2022 - 11.2023
- Ensured products and services met established quality standards by creating and reviewing each department's documentation.
- Analyzed project data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to streamline project workflows and improve communication efficiency.
- Developed comprehensive reports to summarize project findings and recommendations for stakeholders.
- Conducted market research to support strategic planning and project development efforts.
- Implemented practices for recruiting, managing, developing, and optimizing employees to enhance organizational value.
Content Moderator
TASK US CHR
03.2022 - 08.2023
- Collaborated with team members to address content moderation challenges.
- Utilized moderation tools to filter inappropriate materials effectively.
- Escalated complex cases to senior moderators for further evaluation.
- Implemented content strategies for social media platforms to enhance the company's interactions with the public.
- Evaluated engagement data to enhance content performance and inform future strategies.
- Developed engaging content strategies for diverse social media platforms.
- Managed daily social media operations and content scheduling.
- Collaborated with cross-functional teams to align brand messaging.
- Analyzed social media metrics to enhance audience engagement.
- Created visually appealing graphics and multimedia for campaigns.
- Monitored industry trends to inform content development strategies.
- Executed targeted advertising campaigns to increase brand visibility.
- Created engaging content for social media platforms including Twitter, Instagram, Facebook, and LinkedIn to boost audience interaction.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Social Media Manager
Trainosys
09.2019 - 08.2021
- Conducted training sessions on social media best practices, improving staff engagement and content quality.
- Monitored industry trends to inform content development strategies.
- Created visual assets for social media posts to support branding and increase audience engagement.
- Maintained active communication with followers to enhance community engagement. and responded to comments promptly.
- Moderated user-generated content to ensure compliance with community standards and enhance user experience.
- Ensure the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.
Education
Human Capital Management -
De la salle college of saint Benilde
04-2022
BS - Psychology
Far Eastern University
09-2019
SPACE continuing Education -
Skills
- Creativity
- Leadership
- Problem Solving
- Project Management
- QUALITY ASSURANCE
- Amazon Analyst
- Account manager
- Google Mail
- Google document
- Google sheet
- Microsoft sheet
- Helium 10
- Amazon Calculator
- Amazon
- Shopify
- Salesforce
- Helpdesk
- Slack
- Discord
- Microsoft teams
- Mondaycom
- Asanacom
- Melissa Look ups
- Avaia
- SRT Meta
- CRM
- Zoho
- Sendin Blue
- Hubspot
- Customer Service
- Administrative Work
- Customer service
- Quality assurance
- Content moderation
- Billing management
- Data analysis
- Social media strategy
- Project coordination
- Cross-functional collaboration
- Market research
- Attention to detail
- Effective communication
- Adaptability to change
- Creative thinking
- Artistic talent
- Engaging personality
- Marketing
- Customer engagement
- Answering client questions
- Social media
- Team building
- Reports
Tools Software Used
- Google Mail
- Google Document
- Google Sheet
- Microsoft Sheet
- Helium 10
- Amazon Calculator
- Amazon
- Shopify
- Salesforce
- Helpdesk
- Slack
- Discord
- Microsoft Teams
- Monday.com
- Asana.com
- Melissa Look Ups
- Avaia
- SRT Meta
- CRM
- Zoho
- Sendin Blue
- Hubspot
Timeline
BILLING GUIDE
GoDaddy
01.2024 - 01.2026
QUALITY ASSURANCE/ Amazon Analyst/ Account manager
AresProjects
10.2022 - 11.2023
Content Moderator
TASK US CHR
03.2022 - 08.2023
Social Media Manager
Trainosys
09.2019 - 08.2021
Human Capital Management -
De la salle college of saint Benilde
BS - Psychology
Far Eastern University