Rosanna Vergara
Ronquillo
Malate Manila
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
33
33
years of professional experience
11
11
years of post-secondary education
Work History
International Business Associate
AMD HR Solution PTD Ltd
Golden Miles Singapore
03.2023 - Current
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Proofread and edited clients' resumes to improve interview chances.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Supported management in developing and implementing personnel policies and procedures.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Managed and sourced from third-party recruiting agencies to expand potential candidate pool.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Maintained company Applicant Tracking System (ATS) to manage and track resumes and information about candidates.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Completed human resource operational requirements by scheduling and assigning employees.
Managing Director
SUPERB AIM SDN BHD
Malaysia
07.2013 - Current
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Prepared annual budgets with controls to prevent overages.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
International Sales Associate
Pen Travel & TOur's
China Town & Bugis
02.2000 - 09.2013
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth.
- Increased global footprint by building product and promotion launch plans into international markets.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Demonstrated Package Tour and showcased All visa features to entice customers to buy.
- Documented transactions and managed high-value accounts using ABACUS & AYATA.
- Improved sales techniques and made sales pitches to 500 OVER potential clients per quarter.
- Traveled from Point to Point to reach customers in international markets.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
Managing Director, Marketing
ASIAN JAYA PEKERJAAN SDN BHD
JOHOR BAHRU
08.2003 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided capability assessment and testing for individuals and teams assigned by management
- Proofread and edited clients' resumes to improve interview chances.
- Reviewed, tracked and coordinated employment referrals.
- Assisted clients with job placement.
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Collaborated with employers to develop accurate, current job postings and descriptions.
Sole Propritor
Tripple J & Kev's General Merchandize
Vito Cruz Manila
05.1996 - 12.1998
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Sole Proprietor
JessAnn General Merchandize
Binondo, Manila
02.1990 - 07.1994
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Evaluated suppliers to maintain cost controls and improve operation
- Entered income and expense details into business databases to track purchases and address variances.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
High School Diploma -
(Juan Sumulong Campus) Arellano University
Legarda St. Sampaloc Manila 03.1984 - 03.1985
Bachelor of Science - Baltsiler Ng Aghamse Kriminoloya
Philippine College of Criminology
Dona Faustina Building Recto Ave. Quiapo Manila 06.1986 - 03.1989
Bachelor of Science - Business Administration And Management
Far Eastern University
Nicanor Reyes Sr. Street. Sampaloc Manila 06.1987 - 03.1994
Skills
Sales trends,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Business Associate
AMD HR Solution PTD Ltd
03.2023 - Current
Managing Director
SUPERB AIM SDN BHD
07.2013 - Current
Managing Director, Marketing
ASIAN JAYA PEKERJAAN SDN BHD
08.2003 - 12.2011
International Sales Associate
Pen Travel & TOur's
02.2000 - 09.2013
Sole Propritor
Tripple J & Kev's General Merchandize
05.1996 - 12.1998
Sole Proprietor
JessAnn General Merchandize
02.1990 - 07.1994
Bachelor of Science - Business Administration And Management
Far Eastern University
06.1987 - 03.1994
Bachelor of Science - Baltsiler Ng Aghamse Kriminoloya
Philippine College of Criminology
06.1986 - 03.1989
High School Diploma -
(Juan Sumulong Campus) Arellano University
03.1984 - 03.1985
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