Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rosanna Comia

Customer Service Representative
Padre Garcia, Province Of Batangas

Summary

Dynamic and adaptable Nursing Aide and Customer Service Representative with a proven track record at Alorica, enhancing customer loyalty through empathetic service and resolving complaints. Skilled in problem-solving and active listening, adept at managing high-stress situations and collaborating with teams to optimize patient care. Demonstrates exceptional time management and adaptability, ensuring high levels of customer and patient satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Alorica
09.2024 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Waiter

Harvest King Eduard Rentals and Catering Services
12.2021 - 07.2024

.Greet and escort customer to their table

.Prepare tables by setting up linens, silverware, and glasses

Waiter

Grill Masters LLC
01.2020 - 09.2020
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Waiter

Sah El Nom Damascene Cuisine
07.2018 - 12.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waiter

Aroma Time Cafe LLC.
07.2017 - 06.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Nursing Aide

Christ the Savior General Hospital
02.2016 - 02.2017
  • Provide hands on care to the patient in a variety of setting,including
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Education

Associate of Applied Science - Associate in Health Science Education

Lipa City Colleges
Lipa City, Province Of Batangas, Philippines
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Alorica
09.2024 - 12.2024

Waiter

Harvest King Eduard Rentals and Catering Services
12.2021 - 07.2024

Waiter

Grill Masters LLC
01.2020 - 09.2020

Waiter

Sah El Nom Damascene Cuisine
07.2018 - 12.2019

Waiter

Aroma Time Cafe LLC.
07.2017 - 06.2018

Nursing Aide

Christ the Savior General Hospital
02.2016 - 02.2017

Associate of Applied Science - Associate in Health Science Education

Lipa City Colleges
04.2001 -
Rosanna ComiaCustomer Service Representative