Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Rosana Tatad
Bacoor,CAV
Summary
Overview
14
years of professional experience
Work History
Telstra International Philippines Inc
Complex Customer Support
01.2019 - Current
Job overview
- Providing Customer Service and resolution to complaints raised by Telstra customers via email, messaging, and phone
- Communicating within the organization to come up with the best course of action to resolve customer-raised concerns within the Complaints handling standards set up by ACMA
- Able to assist customers with issues regarding their NBN Consumer and Business service faults, Consumer and Small Business Billing issues, and Mobile Fault issues
- Worked with a different Business unit, applying Agile Frameworks to solve unexpected types of complaints
- Commanded by Supervisor for a quick and efficient decision-making
Telstra International Philippines Inc
Support - Swarmer
01.2019 - Current
Job overview
- Provide end-to-end assistance through SME Help-desk to provide real-time resolution assisting Whole of Business agents, Complaints Help desk, and NBN Faults
- Assisted technical faults agents in resolving faults concerns via Messaging / chat
Telstra International Philippines Inc
Support - Back of House Team
01.2019 - Current
Job overview
- Fraud Customer Care - real-time account and order remediation for customers' accounts who have been compromised
Teleperformance / Telstra
Customer Service Consultant and Technical
01.2017 - 01.2019
Job overview
- Provide world-class customer service and do troubleshoot over the phone to resolve issues with their Broadband and phone service
- Provide recommendations that would suit their needs for Consumer and Small Business accounts
- Well-rounded technical support and passed multiple pieces of training to enhance knowledge and skills needed to assist Small Business customers under NBN Business Complaints
Inspiro Global Inc
Customer Service Consultant and Technical
01.2014 - 01.2016
Job overview
- Coordinated finance-related issues over the phone
- Assist customers regarding credit, bill, and payment settlements
Amphil Food Concepts
Food Server
01.2011 - 01.2012
Job overview
- Worked in a Casual Dining restaurant as Food Server and Party Host
- Interacts with customers efficiently, friendly, and accurately as I do order-taking and comply to give their food orders
Education
Multi Media Art
AB
University Overview
Skills
- Inbound call management
- Investment product sales
- Call center experience
- Inventory tracking
- CRM software
- Complaint handling
- Customer acquisition
- Complaint resolution
- Account updating
- Critical thinking
- Conflict mediation
- Data collection
- Active listening
- Positive and professional
- Computer proficiency
- Building rapport
- Researching
- Client relations
- Adaptive team player
- Multi-task management
Cover Letter
Cover Letter
To whom it may concern,
I am writing to apply for the role of Customer Service Representative. I am confident that my qualifications, experience, and skill set make me an ideal candidate for this position. I am currently a Customer Support/Technical Support employee in an Australian company, a role I have held since 2019.
I have gained invaluable experience solving customer complaints and providing technical support as required. Additionally, I possess strong organizational and communication skills that I have honed over the years.
Being a Customer Service Representative requires strong multitasking ability and I have multiple years of experience in this area. I am highly organized and work well under pressure, while also being able to adjust my tasks when faced with changing schedules and priorities. I am confident that I deliver the type of quality service that your client is looking for. I am also a fast learner and highly creative, driven by the goal of providing quality customer service.
I hope to have the opportunity to discuss this position further and look forward to hearing from you soon.
Sincerely,
Rosana Tatad
Leadership Experience
Leadership Experience
Owner of Artist Specialist and Omica Mervielle Onlineshop, Working with clients to identify their needs and ensure customer satisfaction., Creating event proposals that fit client requirements and presenting proposals by the deadline., Maintaining a working relationship with vendors and venues., Delegating event planning tasks to other staff members where necessary.Timeline
Complex Customer Support
Telstra International Philippines Inc
01.2019 - Current
Support - Swarmer
Telstra International Philippines Inc
01.2019 - Current
Support - Back of House Team
Telstra International Philippines Inc
01.2019 - Current
Customer Service Consultant and Technical
Teleperformance / Telstra
01.2017 - 01.2019
Customer Service Consultant and Technical
Inspiro Global Inc
01.2014 - 01.2016
Food Server
Amphil Food Concepts
01.2011 - 01.2012
Multi Media Art
AB
Similar Profiles
Robert EnriquezRobert Enriquez
Complex Customer Service Specialist at Telstra International PhilippinesComplex Customer Service Specialist at Telstra International Philippines
Jocelyn SorianoJocelyn Soriano
HR Consultant at Telstra International Philippines IncHR Consultant at Telstra International Philippines Inc
Ozana SahiryOzana Sahiry
Inside sales Account Manager – EMEA at Telstra International Philippines Inc.Inside sales Account Manager – EMEA at Telstra International Philippines Inc.
DENNIS BAUSO BUENODENNIS BAUSO BUENO
Demi Chef de Partie at Conquest Events Management Services LLCDemi Chef de Partie at Conquest Events Management Services LLC
John Vincent CadayJohn Vincent Caday
Pharmacy Supervisor at Mercury DrugPharmacy Supervisor at Mercury Drug