Rosana Antipala
Las Pinas, Metro Manila
Summary
Accomplished Operations Manager with a proven track record at RLPA Food Enterprise, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Team Leadership, I have successfully implemented cost-saving initiatives, reducing expenses by over 20% without compromising service quality. Skilled in MS Office and problem-solving, I excel in optimizing processes and leading teams to exceed business goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
RLPA Food Enterprise
08.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Supervisor
JB Creative Business, Enterprise
08.2003 - 03.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Education
Bachelor of Science - Accounting
03.1983
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- MS Office
- Invoice Processing
- Cost Reduction
- Data Management
Certification
- [Area of certification] Training - [Timeframe] June 7, 2021 Practical Business Skills
- July 9, 2021 Handling Customer Complaints
- June 1, 2021 Basic Food Safety
Timeline
Operations Supervisor - RLPA Food Enterprise
08.2016 - Current
Operations Supervisor - JB Creative Business, Enterprise
08.2003 - 03.2016
St. Paul College of Manila - Bachelor of Science, Accounting
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