Rosa Mae Corpuz
Customer Representative
Pasay, Metro Manila
Summary
Proven expertise in customer service and support, demonstrated at Teleperformance through effective complaint resolution and call management, enhancing client satisfaction. Excelled in personalized tutoring, significantly boosting student confidence and academic performance. Skilled in data entry and maintaining patience, achieving high standards in customer interactions and educational outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
Teleperformance Rockwell
09.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Private Home Tutor
N/A
07.2020 - 07.2022
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
Education
Bachelor of Science - Marketing
Cavite State University- Bacoor Campus
04.2001 -
Skills
Customer Service
Customer Support
Data Entry
Complaint resolution
Patience Maintenance
Call Center Operations
Call Management
Customer inquiries
Languages
English
Intermediate (B1)
Interests
Singing
Music
Animated Movies
Listening to music
I love listening to Cold Play songs specially Viva La vida.
Timeline
Call Center Customer Service Representative
Teleperformance Rockwell
09.2023 - Current
Private Home Tutor
N/A
07.2020 - 07.2022
Bachelor of Science - Marketing
Cavite State University- Bacoor Campus
04.2001 -
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