ROSALYN NUÑEZ
Santa Rosa City
Summary
I have proven myself to be successful in my work endeavors, and I possess the drive, dependability, and customer focus that are essential in any role. Whether I am working independently or as part of a team, I excel at accomplishing objectives. I am a self-motivated individual who is quick to learn and eager to receive training in any field. I have a strong desire to expand my knowledge and skills, and I am open to exploring new areas of work. I am emotionally balanced and thrive in a dynamic and fast-paced environment. I am able to handle and adapt to changes with ease. In addition, I am responsible, diligent, and adaptable in all situations, both in the workplace and in society. No matter the circumstances, I take my responsibilities seriously and approach them with a strong work ethic.
Overview
8
8
years of professional experience
Work History
CSR/TSR SPECIALIST
TELETECH,
09.2022 - Current
- Open and maintain customer accounts and information
- Resolve technical issues with patience and understanding
- Positively participate in company events, team activities, and continuous learning
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
CUSTOMER SERVICE SPECIALIST
TELUS INTERNATIONAL PHILIPPINES
02.2021 - 11.2021
- Provide inclusion and terms and conditions of the plan
- Tailor the plan according to the customer's needs
- Process orders and set expectations properly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
INBOUND SALES ADVISOR
CONCENTRIX PHILIPPINES
01.2020 - 06.2020
- Receive phone calls from clients and potential clients.
- Create account for new client
- Resolve issues in terms of their billing concerns.
- Proper documentation on client's account
- Proper setting up of expectations
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
SALES ADVISOR II
TELCO SERVICES AUSTRALIA
10.2017 - 01.2019
- Asking probing questions to plant seeds of possible used and persuasive selling
- Taking notes to ensure that the conversation is recorded
- Following strict compliance
- Process Orders using Transact
- Answer and resolve billing inquiries promptly
- Processing orders (new and re-contracting for mobile, Home phone Internet, and Foxtel)
- Escalates issues if required
- Proper Setting of Expectations.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
SALES ADVISOR II
TELCO SERVICES AUSTRALIA
04.2017 - 08.2017
- Contact prospective customers by both telephone or mobile phone
- Use product knowledge to showcase our company's solutions to prospects
- Up-sell additional products as the need arises
- Maintain contact with existing clients to make sure they are satisfied with their services and possible referrals
CUSTOMER SERVICE REPRESENTATIVE-1
CONVERGYS
02.2016 - 04.2017
- Process payment and adjustment if necessary
- Change, Add, and Re Contract customer's mobile, telephone, and internet service
- Escalate issues if necessary
- Proper documentation on the customer’s account
- Proper setting of expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER SERVICE REPRESENTATIVE-1
THE RESULTS COMPANIES
05.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - NURSING
UNIVERSITY OF SAINT ANTHONY
IRIGA CITY High School Diploma -
UNIVERSITY OF SAINT ANTHONY
IRIGA CITY 04.2009
Skills
- Team Goals
- Order and Refund Processing
- Call Center Processes
- Customer Service and Assistance
- Sales and Upselling
- Customer Data Confidentiality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Microsoft Office
- Administrative Duties
- Machinery Operation
- Complex Problem-Solving
- Goals and Performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
CSR/TSR SPECIALIST
TELETECH,
09.2022 - Current
CUSTOMER SERVICE SPECIALIST
TELUS INTERNATIONAL PHILIPPINES
02.2021 - 11.2021
INBOUND SALES ADVISOR
CONCENTRIX PHILIPPINES
01.2020 - 06.2020
SALES ADVISOR II
TELCO SERVICES AUSTRALIA
10.2017 - 01.2019
SALES ADVISOR II
TELCO SERVICES AUSTRALIA
04.2017 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE-1
CONVERGYS
02.2016 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE-1
THE RESULTS COMPANIES
05.2015 - 01.2016
Associate of Science - NURSING
UNIVERSITY OF SAINT ANTHONY
High School Diploma -
UNIVERSITY OF SAINT ANTHONY
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