ROSALYN MEDINA
Cagayan De Oro City
Summary
Results-driven professional with experience in digital marketing and financial services. Skilled in social media management, lead generation, and real estate content creation, with a strong background in loan processing, accounting, and compliance. Detail-oriented and reliable, supporting business growth through effective marketing and accurate financial operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelance - Online Marketing Officer
SRS Construction Services
Cagayan De Oro City, Philippines
01.2025 - Current
- Develop and implement digital marketing strategies aligned with company goals.
- Manage and update the company website and online project listings.
- Plan, create, and schedule content for social media platforms.
- Run and optimise online advertising campaigns.
- Monitor campaign performance and prepare simple marketing reports.
- Respond to online inquiries, and support lead generation efforts.
- Maintain consistent brand messaging across all digital channels.
Freelance - Online Marketing Assistant
FILIPINO HOMES
Cagayan De Oro City, Philippines
04.2024 - Current
- Create and post real estate content on Facebook, Marketplace, and Groups.
- Write engaging property descriptions and captions (Taglish or English).
- Assist in posting listings on real estate platforms.
- Manage basic inquiries and forward qualified leads to the agent.
- Organize leads and inquiries using Google Sheets.
- Assist with OFW-focused marketing content and messaging.
- Maintain a consistent branding and posting schedule.
Acting Branch Operation Head
City Savings Bank
Cagayan De Oro City, Philippines
05.2023 - 02.2024
- Managed operations in four branches: Cagayan De Oro, Iligan, Valencia, and Tubod.
- Oversaw regional operations, ensuring regulatory compliance and audit standards.
- Developed and implemented strategies for efficiency and customer satisfaction.
- Led a high-performance team, fostering collaboration.
- Achieved consistent financial and operational targets across all branches.
Branch Service Officer
City Savings Bank
11.2018 - 04.2023
- Authorized loan and cash transaction approvals.
- Managed accounting tasks like e-journals and FTR.
- Provided exceptional customer service and resolved inquiries.
- Lead a team, coordinated tasks, and maintained high productivity.
Branch Service Associate
City Savings Bank
07.2016 - 10.2018
- Loan Processor: Evaluated loan applications, verified documentation, collaborated with underwriters for approvals.
- Teller: Conducted banking transactions, balanced cash drawers, provided excellent customer service.
- Payables Personnel: Processed invoices, managed accounts payable, resolved payment issues with vendors.
- Refund Processor: Handled and tracked customer refund requests, ensured policy compliance and accuracy.
- Customer Service Inquiries Assistant: Responded to customer inquiries, assisted with account information, resolved transaction issues.
Cashier
ANR MANPOWER SERVICES
06.2016 - 07.2016
- Efficiently processed transactions with cash, credit, and debit payments.
- Maintained clean and organized checkout area.
- Assisted customers promptly with inquiries and issue resolution.
- Accurately processed returns and exchanges.
- Ensured cash register balanced at end of each shift.
On The Job Training
Land Bank of the Philippines - Don Carlos Branch
12.2015 - 03.2016
- Scheduled tasks, managed correspondence, and organized documents.
- Resolved client inquiries promptly for high customer satisfaction.
- Facilitated interdepartmental communication and meeting coordination.
- Assisted in financial operations, maintaining accurate records.
- Managed office supplies, optimizing inventory levels.
Service Crew
Jaya Food Court
07.2015 - 10.2015
- Kitchen Assistant: Food prep support and cleanliness maintenance.
- Food Server: Order taking and prompt meal delivery.
- Cashier: Precise transaction management and top-tier customer service.
Education
Bachelor of Science in Business Administration - Financial Management
Bukidnon State University
Kadingilan01.2016
High School - High School
Las Nieves National High School
Las Nieves, Agusan Del Norte01.2012
Skills
- Critical Thinking
- Problem Solving
- Communication Skills
- Analysis
- Organized
- Leadership
- People Management
- Basic Accounting
- Operational Planning
- Customer Relationship Management
- Strategic Planning
- Financial Reporting
- Bookkeeping
- Digital marketing
- Online advertising
Languages
English
Intermediate
B1
Certification
- 10 HR - Basic Occupational Safety and Health (BOSH FOR S01)
- AMLA Functional Focused Training (City Savings Bank Inc)
- Documentation & Titling (Filipino Homes)
- RESA Law (Filipino Homes)
- Code of Ethics and Responsibilities (Filipino Homes)
Timeline
Freelance - Online Marketing Officer
SRS Construction Services
01.2025 - Current
Freelance - Online Marketing Assistant
FILIPINO HOMES
04.2024 - Current
Acting Branch Operation Head
City Savings Bank
05.2023 - 02.2024
Branch Service Officer
City Savings Bank
11.2018 - 04.2023
Branch Service Associate
City Savings Bank
07.2016 - 10.2018
Cashier
ANR MANPOWER SERVICES
06.2016 - 07.2016
On The Job Training
Land Bank of the Philippines - Don Carlos Branch
12.2015 - 03.2016
Service Crew
Jaya Food Court
07.2015 - 10.2015
Bachelor of Science in Business Administration - Financial Management
Bukidnon State University
High School - High School
Las Nieves National High School