Rosalyn Lumabao
Customer Service Associate
Taguig
Summary
Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Committed in maintaining professional service to increase profitability and drive business results.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Telus International Philippines Inc
Taguig City
05.2021 - 03.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Representative
Sykes Inc
Mandaluyong
07.2019 - 01.2021
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Negotiated to collect balance in full. Suggest payment options and arranged installment agreements.
Education
Bachelor of Science - Business And Administration ( Undergraduate )
City of Malabon University
Malabon 08.2018 - 04.2019
Bachelor of Science - Management Accountancy ( 2nd Year Undergraduate )
City of Malabon University
Malabon 05.2013 - 11.2015
High School Diploma -
Tinajeros National High School
Malabon 06.2009 - 03.2013
Skills
Complaint resolution
LiveChat and Email Support
Computer Proficiency
Communication Skills
Timeline
Customer Service Representative
Telus International Philippines Inc
05.2021 - 03.2022
Collections Representative
Sykes Inc
07.2019 - 01.2021
Bachelor of Science - Business And Administration ( Undergraduate )
City of Malabon University
08.2018 - 04.2019
Bachelor of Science - Management Accountancy ( 2nd Year Undergraduate )
City of Malabon University
05.2013 - 11.2015
High School Diploma -
Tinajeros National High School
06.2009 - 03.2013