Summary
Overview
Work History
Education
Skills
Timeline
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Rosalyn Jalao

Call Center Agent
PASIG CITY

Summary

Experienced and reliable customer service doing Inbound and Outbound task for more over years. Strong dedication in helping customers resolve their issues and cultivating positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently and provide high quality professional relationship with callers. Fully committed to following company procedures and winning loyal customer. Always making sure that we provide 100% services to our customer, to avoid any delay of jobs.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Accenture
02.2018 - Current
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Doing Inbound and Outbound task which we are handling both fuels for electricity and gas in a utility tower.
  • For back office task, I am assuring that I always deliver a high productivity with high performance.

Quality Assurance Analyst

Ocean Canning Corporation
04.2011 - 12.2014
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
  • Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

Education

Bachelor of Science - BS Fisheries (Fish Processing0

Zamboanga State College of Marine Sciences And Tec
Fort Pilar Zamboanga City
04.2001 -

Skills

Communication

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Timeline

Customer Service Representative

Accenture
02.2018 - Current

Quality Assurance Analyst

Ocean Canning Corporation
04.2011 - 12.2014

Bachelor of Science - BS Fisheries (Fish Processing0

Zamboanga State College of Marine Sciences And Tec
04.2001 -

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Rosalyn JalaoCall Center Agent