ROSALYN D. ROMERO
Tanza, Province Of Cavite
Summary
Motivated and passionate supervisor with a lead-by-example approach, demonstrating a strong understanding of effective collaboration with subordinates and senior level management. Highly organized individual excelling as a performance and life coach, driving team success and exceeding objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Equipped to foster a productive and positive work environment while successfully meeting changing demands. Experienced in team management and leadership, utilizing effective communication to motivate and guide teams, consistently achieving enhanced team performance and productivity through successful strategies.
Overview
18
18
years of professional experience
Work History
Team Leader
Telus International
04.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Supervisor
FIS GLOBAL SOLUTIONS
12.2020 - 03.2023
- Guides and supervises the assigned team as per the company rules and regulations
- Monitors the timely performance of the employees in the workforce and motivates them to accomplish more
- Conducts briefings and meetings before (pre-shift huddle) and after work sessions (post shift huddle), which includes praising individuals as well as clarifying various areas that they need to work on
- (Discuss & analyze KPI metrics to agents & correlate behavior impacting to each metric
- Maintains and documents work completed on a daily basis; presented the report to the management
- Enhances and develops skills of agent so to hone them and encourages them for their career growth & demonstrates different coaching tactics adjusting the learning style of the agent
Supervisor
Teleperformance Sucat
03.2015 - 10.2017
- Guides and supervises the assigned team as per the company rules and regulations
- Monitors the timely performance of the employees in the workforce and motivates them to accomplish more
- Conducts briefings and meetings before (pre-shift huddle) and after work sessions (post shift huddle), which includes praising individuals as well as clarifying various areas that they need to work on
- (Discuss & analyze KPI metrics to agents & correlate behavior impacting to each metric
- Maintains and documents work completed on a daily basis; presented the report to the management
- Enhances and develops skills of agent so to hone them and encourages them for their career growth & demonstrates different coaching tactics adjusting the learning style of the agents
Customer Service Representative
Teleperformance Sucat
06.2009 - 03.2014
- Able to demonstrate genuine concern and show willingness to assist customers with their needs
- Handles concerns of customers about their mobile services, device concerns, payments & device related issues
- Able to adjust with the changes of the scope of the account & management requirements
Mathematics Teacher
Golden Achievers Academy
04.2007 - 04.2009
- Manage certain number of students
- Enhance & teach agents Mathematics & its life application
- To encourage creativity and higher-order thinking to increase children performance
Education
Bachelor of Science - Secondary Education - Major in Mathematics
Philippine Normal University
01.2007
Skills
- Skilled in Microsoft Office Suite
- Effective Team Collaboration
- Analytical Problem-Solving
- Team Engagement
Timeline
Team Leader
Telus International
04.2023 - Current
Supervisor
FIS GLOBAL SOLUTIONS
12.2020 - 03.2023
Supervisor
Teleperformance Sucat
03.2015 - 10.2017
Customer Service Representative
Teleperformance Sucat
06.2009 - 03.2014
Mathematics Teacher
Golden Achievers Academy
04.2007 - 04.2009
Bachelor of Science - Secondary Education - Major in Mathematics
Philippine Normal University
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Manvitha KManvitha K
TECHNICAL SUPPORT SPECIALIST at Telus InternationalTECHNICAL SUPPORT SPECIALIST at Telus International