Rosalyn Busog
Operations Manager
Quezon City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Operations Manager
Client Confidential
08.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Team Lead
Afni Philippines, Inc.
09.2015 - 08.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Process Associate
Interglobe Technologies Phils
06.2013 - 08.2015
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Assisted customers with making reservations and entered reservation details into computer system.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Graphic Artist / Sales Representative
Intermatrix Document Solutions, Inc.
04.2004 - 06.2013
- Met with customers to present mockups and collect information for adjustments.
- Created advertisements, brochures and logo designs to promote new products and programs.
- Completed final touches for projects before rollout.
- Collaborated with clients to create visually appealing designs for print and digital media, meeting project deadlines and maintaining client satisfaction.
Education
Bachelor of Science - Computer Science
Asian College of Science And Technology
Quezon City 05.2001 -
Skills
Operations Management
Problem-Solving
Performance monitoring
Process Improvement
Data Analysis
Customer relations
Timeline
Operations Manager
Client Confidential
08.2021 - Current
Team Lead
Afni Philippines, Inc.
09.2015 - 08.2021
Process Associate
Interglobe Technologies Phils
06.2013 - 08.2015
Graphic Artist / Sales Representative
Intermatrix Document Solutions, Inc.
04.2004 - 06.2013
Bachelor of Science - Computer Science
Asian College of Science And Technology
05.2001 -