Rosaly Paredes

• Plan and manage commercial deliverables for client accounts and help reduce overall project costs by improving efficiency and standardizing the processes throughout the contract's life
• Assist commercial and/or account leadership in executing the commercial vision for the account

Role: Commercial PMO Operator

• Project Role Project Control Services Practitioner Project Role Description Support projects in the Technology Delivery Centers by tracking and managing project management office activities
• Proactively monitor, manage and report on execution of deliverables
• Must have Skills Program Control Services, Security Compliance Client Data Protection (CDP), Security Good to Have Skills: Client Data Protection (CDP) Compliance.Job Description Additional Comments:

Role: Project Control Services Practitioner

• Develop and execute activities related to end-to-end project management, including project pians and estimates, scoping and requirements through implementation and deployment
• Proactively monitor, manage and report on execution of deliverables

Role: Project Control Services Practitioner

• Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment
• Proactively monitor, manage and report on execution of deliverables
• Must have Skills Program Control Services, No Technology Specialization Good to Have Skills: Job Requirements Assist in PPSM related tasks such as on- boarding RIRO, metrics reports, people engagement activities, training related activities, bcm, etc

Role: Program/Project Management Lead

• Organized and maintained customer records, allowing easy access to information.
• Maintained knowledge of products and services, providing accurate information to customers.
• Processed transactions quickly and accurately, maintaining smooth operations.
• Offered support during busy periods, helping to manage customer flow.
• Handled customer complaints with patience and understanding, fostering trust.
• Maintained detailed records of customer interactions to inform future improvements in service delivery.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Created predictive models for customer behavior analysis, resulting in improved targeting for promotional campaigns.
• Generated comprehensive reports summarizing data findings, enabling stakeholders to make informed business decisions.
• Employed statistical analysis to assess product performance, providing actionable insights to product development teams.
• Developed visual dashboards for monitoring key performance indicators, enhancing decision-making processes across teams.

• Updated existing records with new information as needed.
• Entered data into computer systems accurately and promptly.
• Supported management in preparing data reports as required.
• Handled confidential information with care and discretion.
• Reviewed documents for completeness before inputting information.
• Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
• Extracted information from database to compile reports for audit process.
• Prepared source data for computer entry by compiling and sorting information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.