Rosalinda Tabianan

• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high call volume while maintaining exceptional service quality for all customers.
• Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Delivered personalized recommendations based on individual customer needs, driving sales growth.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Enhanced customer experiences by providing timely and accurate information on products and services.

• Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
• Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
• Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

• Enhanced customer experiences by providing timely and accurate information on products and services.
• Delivered personalized recommendations based on individual customer needs, driving sales growth.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Negotiated successful resolutions between customers and the company during disputes or disagreements.

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat or email to provide information.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Promoted brand loyalty by delivering outstanding service experiences that exceeded customer expectations.
• Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
• Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.

-Answer customer phone calls -Answer customer e-mails -Answer customer live chats -Create and take orders over the phone - Order fullfilment - Handle customer service issues