Rosalie Mortejo

1. Executive & Operational Support

· Manage the Site Director's calendar, meetings, travel arrangements, and meeting documentation.

· Support the implementation of the site's annual operating plan and strategic initiatives.

· Coordinate with support departments to ensure resources, supplies, incentives, and tools are available for site operations and events.

2. Compliance, Reporting & Business Support

• Promote and uphold company values, policies, and standard operating procedures.
• Assist in maintaining compliance with operational, security, and regulatory requirements, including audits and certifications.
• Monitor and support site readiness, attendance tracking, learning and development accountability, payroll concerns, and facility standards.
• Prepare, analyze, and track various reports related to:
• Compliance and audit results
• Security and policy compliance
• Attendance, attrition, employee satisfaction, and coaching compliance
• Implementation of Business Continuity Program.

3. Employee Engagement & Culture

• Support programs that foster employee engagement and a positive workplace culture.
• Coordinate special projects, functions, and events led by the Site Director.
• Assist in initiatives focused on employee development, professional growth, and succession planning.

• Responsible for handling branch reports, revenue and expenses.
• Performance driven to meet or exceed goals/targets monthly, quarterly and annually.
• Keeping the assets in the branch safe such as Jewelries and cash stored in the vault.
• Performs branch monthly audit & inventory.
• Strong customer service skills taking calls/ inquiries, handling and closing complaints.