Microsoft Office
ROSALIE FERNANDES
Guihulngan City
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Dedicated to contributing to team success and driving positive results through collaboration and innovation. Eager to embrace new challenges and advance organizational objectives with dedication and enthusiasm. Proven adaptability ensures readiness to thrive in fast-paced environments while delivering impactful solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
School Registrar/Cashier
Guihulngan Christian School
09.2024 - Current
- Maintain accurate and up-to-date records of students’ personal information, and academic progress.
- Facilitate the student registration process each term, including new enrollments, re-enrollments and withdrawals.
- Ensure all records comply with educational regulations, and institutional policies, maintaining confidentiality.
- Process tuition and fee payments, track payments, and issue receipts to students or guardians.
- Records all transactions accurately, maintain organized financial records, and update the database for all incoming payments.
- Generate financial reports related to student accounts, outstanding balances and cash flow for administrative review.
Career Break
08.2020 - 09.2024
- Took time off to take care of my father, and engaged in personal development, including completing a Virtual Assistant Certificate in August 2023. During this time, I also operated a small business, managing product sourcing, customer service and sales.
Guest Relation Officer-Shift Leader
Sheraton The Luxury Collection Hotel
08.2013 - 05.2020
- Delivered a warm welcome to all arriving guests and ensured a smooth check-in process. Leaving a lasting positive impressions.
- Conducted pre-arrival room inspections to guarantee cleanliness and functionality, reporting issues for immediate resolution.
- Managed daily guest inquiries, provided personalized assistance, and ensured all preferences were logged and communicated effectively.
- Coordinated with various departments to prepare personalized welcome amenities and ensure guest preferences were accommodated.
- Led the shift team in delivering top-tier service, maintaining an inviting atmosphere in the lobby, and overseeing the daily operational flow.
Customer Service Representative
Telus International Philippines
05.2012 - 01.2013
- Provided directory assistance for US and Canada markets, delivering accurate business and residential listings.
- Conducted reverse look ups and provided alternate listings, enhancing customer satisfaction through detailed information.
Accounts/Admin Assistant
Monroe Construction
08.2010 - 01.2012
- Processed invoices, expense forms, and payment requests, ensuring accuracy and timelines.
- Managed payroll, time reports, and property records, ensuring record-keeping and reporting.
- Handled petty cash transactions and prepared cheque for payments, maintaining financial accuracy.
Technical Support Representative Level 1
NTT docomo Intertouch Pte.Ltd.
12.2009 - 07.2010
- Responded to real-time inquiries regarding broadband internet services, ensuring high-quality customer support.
- Monitored and tracked technical issues, collaborating with teams to ensure timely resolution.
- Consistently met contact center metrics, including average handling time and customer satisfaction.
Secretary cum Accounts Assistant
Corner Palace Construction and Maintenance, LLC
03.2008 - 01.2009
- Provided admin and secretarial support, managing communication and maintaining accurate records.
- Processed financial transactions, including invoices and petty cash reconciliations, ensuring financial integrity.
- Assisted in preparing reports and maintaining compliance with organizational policies.
Restaurant Hostess/Hotelier
Golden Tulip Dalma Suites
11.2006 - 01.2008
- Greeted and seated guests, managed reservations, and ensured an organized flow of dining room operations.
- Assisted F&B preparation, expedited orders, and ensured timely service.
- Maintained cleanliness and presentation of dining areas, ensuring a welcoming and pleasant environment for all guests.
- Managed cash handling duties, including processing payments and balancing the cash register at the end of shifts.
Education
Bachelor of Science in Commerce - Banking & Finance
Foundation University
Dumaguete City, Philippines05.2006
Bachelor of Business Administration - undefined
St. Paul University
Dumaguete City, Philippines03.2003
Skills
- Guest Relations: Expertise in managing guest experiences, resolving issues, and enhancing customer satisfaction
- Front Office Operations: Proficient in coordinating check-ins/check-outs, room assignments, and guest inquiries
- Customer Service: Strong ability to deliver high-quality service in diverse and high-pressure environments
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests and staff
- Problem-Solving: Adept at quickly assessing situations and finding effective solutions to ensure guest satisfaction
- Team Leadership: Experienced in leading and training front office and guest relations teams
- Technical Proficiency: Knowledgeable in hotel management software and various technical platforms relevant to hospitality operations
- Financial reporting
- Student record management
- Tuition processing
- Cash handling procedures
- Data entry accuracy
- Administrative support
- Enrollment coordination
- Communication skills
- Transaction processing
- Conflict resolution
- Payment tracking
- Document organization
- Multitasking capacity
- Record management
- Attention to detail
- Multitasking
Certification
Virtual Assistant Certificate - August 2023, Completed coursework in managing administrative task remotely, and organization tools.
Timeline
School Registrar/Cashier
Guihulngan Christian School
09.2024 - Current
Career Break
08.2020 - 09.2024
Guest Relation Officer-Shift Leader
Sheraton The Luxury Collection Hotel
08.2013 - 05.2020
Customer Service Representative
Telus International Philippines
05.2012 - 01.2013
Accounts/Admin Assistant
Monroe Construction
08.2010 - 01.2012
Technical Support Representative Level 1
NTT docomo Intertouch Pte.Ltd.
12.2009 - 07.2010
Secretary cum Accounts Assistant
Corner Palace Construction and Maintenance, LLC
03.2008 - 01.2009
Restaurant Hostess/Hotelier
Golden Tulip Dalma Suites
11.2006 - 01.2008
Bachelor of Business Administration - undefined
St. Paul University
Bachelor of Science in Commerce - Banking & Finance
Foundation University
References
- Mohammed Monir El Tantawi, Front Office Manager, 00965 9694 0980, St Regis Kuwait & Sheraton Kuwait Hotel
- Icy De Jesus, Director of Training, 00965 9934 6601, St Regis Kuwait & Sheraton Kuwait Hotel
- Connelly Ramos, Reservation Manager, 00965 9983 9244, St Regis Kuwait & Sheraton Kuwait Hotel
- Mohamed Said, Cluster Assistant Front Office Manager, 00965 5517 33100, St.Regis and Sheraton Hotel
- Mrs. Rolin Alswian, BOD Guihulngan Christian School Inc., +639155333105
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
TRAININGS
- NTT docomo interTouch Contact Center Customer Service Training Course (Dec.2009)
- IBIS platform Level 1 Troubleshooting
- Nomadik platform Level 1 Troubleshooting
- Azure Wireless platform Level 1 Troubleshooting (April 2010)
- InterCruises HR Management Training Center
- Food & Beverage Training Services (April 16-20, 2012)
Accomplishments
- Supervised team of 3-4 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid sick leaveSoftware
Opera
Languages
English
Advanced (C1)