ROSALIE DOLOJAN
ADMINSITRATIVE ASSISTANT
MARIKINA CITY
Summary
I am currently working as Energy Regulation Assistant in Energy Regulatory Commission. My functions are processing the General Reports and Itinerary of Travels submitted by the Engineers for submission to Accounting Division. Monitor the General Reports in the Monitoring System, receive and update the incoming documents from various divisions. Prepare memorandum for the Office of the Chairman regarding the documents for submission to the office of the Chair (OCC). Update the ICTMS for submission to the OCC., and other clerical that may assign by the Service Director.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Officer 1
Department of Energy
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Administrative Assistant
Energy Regulatory Commission
Pasig City
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Leveraged accounting software to manage expenses and keep track of finances.
Customer Service Representative
Expert Global Solutions Inc.
Quezon City, NATIONAL CAPITAL REGION
12.2015 - 04.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Communicated professionally with colleagues, freelancers and clients.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Science - Accounting
Philippine School of Business Administration
Aurora Boulevard Quezon City 06.1986 - 10.1991
Skills
Office administration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Energy Regulatory Commission
02.2021 - Current
Customer Service Representative
Expert Global Solutions Inc.
12.2015 - 04.2016
Bachelor of Science - Accounting
Philippine School of Business Administration
06.1986 - 10.1991
Administrative Officer 1
Department of Energy
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