Rosabelle Fidelino

Work History

Own Business

03.2024 - Current

Established strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

G. Verzosa Salon And Spa

10.2018 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Maintained confidentiality of information regarding clients and company.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.

Deo Trucks Trading

Santo Tomas, Batangas

04.2023 - 02.2025

Managed executive calendars, scheduling appointments and meetings to optimize time management.
Scheduled appointments and conducted follow-up calls to clients.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Brothers Restaurant

07.2006 - 06.2010

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers with returns, refunds and resolving transaction issues.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Addressed customer needs and made product recommendations to increase sales.

Brothers Restaurant

04.2004 - 06.2005

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collaborated with team members to consistently provide efficient service during peak hours.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Used cash registers and credit card machines to cash out customers.